Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Keegan

Loves Park

Summary

Dynamic professional with a proven track record at Holiday Inn Express Hotel, excelling in customer service and problem-solving. Skilled in guest relations and inventory oversight, I increased customer loyalty through exceptional service. Expert in hospitality best practices, I consistently enhance guest experiences, demonstrating significant achievements rather than daily tasks.

Overview

9
9
years of professional experience

Work History

Front Desk Agent / Hotel Experience Champion

Holiday Inn Express Hotel
06.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.

Warehouse Worker

MPEC
07.2023 - 04.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.

Automotive Technician

Anderson Toyota
10.2017 - 04.2022
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Used specialized tools to detect leaks in gas and refrigerant systems.

Night Auditor

Holiday Inn Express Hotel
12.2015 - 07.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Education

Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Guest relations
  • Guest accommodations
  • Reservation systems
  • Hospitality best practices
  • Sales expertise
  • Reservations
  • Inventory oversight
  • Information protection
  • Safety and security procedures
  • Problem-solving
  • Detail-oriented
  • Office organization
  • Invoicing and billing

Timeline

Front Desk Agent / Hotel Experience Champion

Holiday Inn Express Hotel
06.2024 - Current

Warehouse Worker

MPEC
07.2023 - 04.2025

Automotive Technician

Anderson Toyota
10.2017 - 04.2022

Night Auditor

Holiday Inn Express Hotel
12.2015 - 07.2017

Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Austin Keegan