Austin Jordan

Sales Operations Manager

J Manning & Associates

Chicago

12.2019 - Current

Directed and coordinated products, services and sales activities.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Monitored competitor activity in order to stay ahead of industry trends.
Analyzed customer buying behaviors in order to optimize sales processes for maximum efficiency.
Researched industry regulations related to sales practices in order to remain compliant.
Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
Trained new staff members on proper sales techniques and procedures.
Assisted in budget planning by forecasting future sales volumes, expenses, and revenues.
Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
Formulated and implemented Field Communication process to standardize and reduce email communications to regional partners and employees.
Collaborated with other departments to ensure seamless coordination of activities across the organization.
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Coordinated Daily Field Reports (DFRs) and distributed to clients.
Conducted market research to identify potential target customers and develop marketing plans.
Supported sales team members to drive growth and development.
Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized various software and tools to streamline processes and optimize performance.
Managed household errands and other essential duties.