- Music
- Cooking
- Video Gaming
- Team Sports
- Biking
- Gym Workouts
Austin H. Ahlers
Lake In The Hills
Summary
Experienced with access management systems and security protocols. Utilizes expertise to enhance operational security and minimize risks. Track record of effective team collaboration and strategic problem-solving.
Overview
9
9
years of professional experience
Work History
Service Desk Access Management Specialist
Stericycle
09.2020 - 04.2025
- Collaborated with IT teams to design, develop, and implement access control solutions tailored to organizational needs.
- Managed user accounts and permissions, ensuring appropriate levels of access across various departments.
- Partnered with HR during employee onboarding processes to ensure smooth integration into company-wide access management systems upon hire date completion.
- Streamlined user provisioning processes, reducing time spent on granting or revoking access privileges.
- Ensured compliance with industry regulations by regularly updating and documenting access management policies.
Support Associate I (Full-Time Employee)
Stericycle
02.2019 - 09.2020
- Continuing the same work duties and responsibilities as in Level 2 Help Desk Support
- Maintaining customer service and ensuring a good user experience
- Adapting to learn new systems to provide support such as Mobi Control for handheld systems, MFA (Multi Factor Authentication), & Microsoft Azure Portal
- Aided the Access Management team with providing access to applications such as SteriWorks, Roadnet, Soloman Towers, & StARS Reports
On-Site Technical Support (contractor)
TEK Systems
06.2018 - 02.2019
- Stericycle
- Level 1 Help Desk Support
- Provided technical assistance for user’s accounts including Active Directory Domain, Shred-it01, ADP, & Roadnet accounts
- Participated with the team with the migration to Office 365
- Participated with the team with setting up user’s email on their mobile devices through Maas360.
- Gained advanced IT Help Desk Skills and experience which resulted in advancing to resolving more advance Help Desk Tickets
- Level 2 Help Desk Support
- Provide technical assistance for advanced troubleshooting of company programs and IT Issues
- Participated with an equipment recovery project involving with roughly 40 equipment recoveries from users
- Responsibilities are to provide solutions to IT issues and an overall pleasant experience for the employees in the company
- Progressed in general IT knowledge within the time spent at Stericycle and eager to learn more
IT Support Intern
Technipaq Inc.
06.2016 - 12.2017
- Developed and managed a records retention matrix in Excel for VP of Sales to analyze which resulted in approved and validated data processes.
- Verified document records locations and methods
- Evaluated and validated retention policies for each document
- Wi-Fi implementation for the manufacturing and warehouse facilities (100,000 square feet).
- Worked on a team which designed and planned a Wi-Fi solution at two facilities.
- Performed site surveys using Ekahau Site Survey and Planner for pre-deployment and postdeployment validation of the Wi-Fi solution. The Wi-Fi solution provided reliable connectivity for client devices which enabled greater productivity and flexibility within the manufacturing team.
- Daily IT Support
- Application installation and configuration (Windows 7/10, Office 365, FileMaker Pro, MP2, Symantec)
- Workstation moves, adds and changes.
Education
Sophomore - Computer Science
Lewis University
12.2017
High School Diploma -
Harry D. Jacobs
Algonquin, IL05-2014
Skills
- Proficient in Microsoft Office 365 and Administration, FL Studio, Ekahau Site Survey and Planner, Active Directory, SAP, Audit Board, Webex, Azure
- Customer support
- Documentation skills
- Call center experience
- Identity and Access management
- Multi-factor authentication
- Privileged access management
- Active directory administration
- Audit and compliance
- User provisioning
Interests
Timeline
Service Desk Access Management Specialist
Stericycle
09.2020 - 04.2025
Support Associate I (Full-Time Employee)
Stericycle
02.2019 - 09.2020
On-Site Technical Support (contractor)
TEK Systems
06.2018 - 02.2019
IT Support Intern
Technipaq Inc.
06.2016 - 12.2017
Sophomore - Computer Science
Lewis University
High School Diploma -
Harry D. Jacobs
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