AUSTIN BEYER
Bloomington
Summary
Upbeat, proactive, and organized Injury Claims Specialist, bringing excellent written, and verbal communication skills with a proven history of performing with integrity and efficiency. Committed to optimizing Investigative Techniques to meet business objectives and leveraging strengths to maximize performance. Productive and focused, with 9 years of experience in customer facing responsibilities, customer service, and administrative professionalism. Dedicated, and driven with the desire to accomplish goals accurately, and in a timely manner.
Overview
13
13
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
04.2022 - Current
- Follow up with customers on Bodily Injuries sustained as a result of an accident, and help resolve Bodily Injury claims.
- Review new claim files to determine current status of an injury claim and to develop a plan of action by reviewing Medical Reports and Medical Bills.
- Conduct full claim investigations and report Liability Determinations to State Farm Insureds, and Claimants.
- Investigate, and assess extent of Bodily Injuries through Medical Reports to reach an appropriate Pain and Discomfort offer, and obtain Agreement and Releases for Medical Reserves to injured parties.
- Verify client information to insure appropriate parties were being contacted, and protect Sensitive Personal Information.
- Review, and record incoming correspondence in regards to current claim being worked, and attached important notes containing information subject to the claim files.
- Maintain strong knowledge of basic medical terminology to better understand services and procedures Claimants experience as a result of an accident.
- Post payments to accounts for Bodily Injury resolution, and maintain Medical Report and Medical Bill records.
Administrative Specialist
State Farm
12.2017 - Current
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency
- Produced and distributed memos, newsle ers, email updates and other forms of communication
- Guided administrative and professional staff through computer and software problems
- Helped in implementing DocuSign into Investments daily use, as well as assisting those who were unfamiliar with the system
- Managed administrative processes and prepared key reports and documentation
- Made travel arrangements and reservations for Team Lead Analysts, and their supporting team members.
CCC Sales Representative
State Farm
11.2016 - 12.2017
- Explained coverage options to potential policyholders, answering questions or concerns
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated leadership by making improvements to work processes and helping to train others.
Real Estate Agent
RE/MAX
04.2012 - 11.2017
- Showed residential properties and explained features, value and benefits of available homes
- Managed sales pipeline by actively following up with prospects and hot leads
- Planned and coordinated open house events to move properties
- Coordinated appointments with prospective buyers to showcase houses and plots
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions
- Verified accuracy of documentation and fund disbursements for sales.
Real Estate Assistant
RE/MAX
04.2012 - 11.2017
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence
- Organized and maintained systems to track leads coming from social media, website and other funnels
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork
- Educated clients on current real estate market and answered questions
- Scheduled home viewings with potential buyers
- Answered phone calls and emails from potential and existing customers.
Security Officer
G4S Secure Solutions
04.2011 - 06.2013
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Bloomington High School
Bloomington, IL05.2009
Skills
- Calendar maintenance
- Customer Inquiries
- Settlement Determinations
- Eligibility Determinations
- Fraud Detection
- Liability Determinations
- Claim Amount Calculations
- Service Quality
- Claim Validity Determination
- Documentation Review
- Coverage Determination
- Accident Investigations
- Bodily Injury Settlements Proficiency
- Insurance Policy Coverage Knowledge
- Confidential Records Management
- Database Updates
- Information Gathering
- Settlement Documents
- Evidence Collection
Timeline
Bodily Injury Claims Specialist
State Farm
04.2022 - Current
Administrative Specialist
State Farm
12.2017 - Current
CCC Sales Representative
State Farm
11.2016 - 12.2017
Real Estate Agent
RE/MAX
04.2012 - 11.2017
Real Estate Assistant
RE/MAX
04.2012 - 11.2017
Security Officer
G4S Secure Solutions
04.2011 - 06.2013
High School Diploma -
Bloomington High School
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