Austin Adkins
Superviors
Wood Dale
Summary
Hardworking and motivated manager with 6 years of experience and record of success in retail and manufacturing industry. History balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Lead Supervisor
Krispy Kreme Doughnut Corporation
02.2023 - Current
- Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced equipment downtime through in house maintenance
- Tested continuity of circuits in electrical wiring, equipment and fixtures
- Reduced downtime of equipment by diagnosing and repairing electrical issues.
- Took on the mantle of occupational and food safety manager at shop
- Became PCQI trained and certified
- Taught employees and managers about safe practices and how they should be implemented
Shipping and Handling Member
Wedding Gown Preservation
08.2022 - 02.2023
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS and FedEX
- Daily data entry management
- Worked with multiple teams to create a productive and safe working environment
- Worked outside my area to ensure other departments would not fall behind
Supervisor
Krispy Kreme Donuts
2 2021 - 06.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to employees to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of motivational coaching and training.
- Communicated company directives and programs to employees and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks and forklift to move items to and from warehouse locations.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Counts for inventory recordkeeping.
- Relayed orders to packing and shipping staff.
- Received deliveries and updated orders in internal database.
- Recognized defective material and reported issues to upper-management.
- Staged and sorted multiple types of products for loading.
- Operated forklifts to fill or empty overhead spaces.
- Filed requisitions for out of stock items and supplies.
- Received pick-ups and delivered to warehouse locations.
- Trained employees on additional job positions to maintain coverage of roles.
Shift Leader/Manager
Dunkin' Donuts
11.2016 - 02.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operation plans and company initiatives implementation.
- Checked orders for quality and completeness.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assessed reports and adjusted workflows to realign with targets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Directed employees through daily routines.
Education
Associate of Arts - Education
College of DuPage
Skills
Staff Development
Technical Proficiency
Employee Development
Performance Tracking and Evaluation
Scheduling and Coordinating
Verbal and Written Communication
Managing Operations and Efficiency
Workforce Management
Strategic Planning
Inter-Department Collaboration
Forklift Operation
Material Loading and Unloading
Safety Awareness
Timeline
Lead Supervisor
Krispy Kreme Doughnut Corporation
02.2023 - Current
Shipping and Handling Member
Wedding Gown Preservation
08.2022 - 02.2023
Shift Leader/Manager
Dunkin' Donuts
11.2016 - 02.2021
Supervisor
Krispy Kreme Donuts
2 2021 - 06.2022
Associate of Arts - Education
College of DuPage
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