Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Austen Epperson

Richardson,TX

Summary

Dynamic District Manager with extensive experience at Jimmy John's, excelling in multi-unit operations management and staff training. Proven track record in driving financial performance and enhancing operational efficiency. Skilled in P&L management and conflict resolution, fostering high-performing teams to achieve business objectives. Committed to upholding brand standards and delivering exceptional results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

District Manager

Jimmy John's
11.2024 - Current

In this role, I oversee multiple restaurant locations, ensuring operational efficiency, upholding brand standards, and driving financial performance. District Managers are responsible for developing management teams, analyzing store performance, and implementing strategies to achieve business goals.

General Manager/Regional Certified Trainer

Jimmy John's
03.2022 - 11.2024

As a General Manager and Regional Certified Trainer I combined the responsibilities of a General Manager with the added duty of training and certifying other GMs/ASMs within the Midwest. I oversew the daily operations of my assigned store while also ensuring new and existing GMs/ASMs are properly trained and equipped to run their own locations effectively.

Assistant Manager

Jimmy John's
01.2021 - 09.2022

As Assistant Manager I oversew daily restaurant operations, ensuring excellent customer service and quality food preparation. I would lead by example, execute procedures with integrity, and contribute to a positive work environment.

Delivery Driver

Jimmy John's
11.2017 - 01.2021

A Delivery Driver's primary responsibility is to deliver sandwiches to customers efficiently and safely, while also assisting with in-shop tasks when not on delivery routes. This includes taking customer orders, handling cash transactions, and ensuring accurate and timely deliveries. Drivers also play a crucial role in maintaining the cleanliness and organization of the restaurant.

Education

No Degree - Business Management

Illinois State University
Normal, IL

High School Diploma -

Mattoon High School
Mattoon, IL
05-2017

Skills

  • Multi-Unit Operations Management

  • Staff Training & Development

  • Performance Coaching

  • Conflict Resolution

  • Recruiting & Retention

  • Leadership by Example

Operations Excellence

  • P&L Management

  • Inventory & Cost Control

  • Labor Scheduling & Optimization

  • Food Safety & Sanitation Standards

Accomplishments

2023 General Manager of the Year nominee.

Certification

  • Certified Manager
  • Regional Certified Training Manager

Timeline

District Manager

Jimmy John's
11.2024 - Current

General Manager/Regional Certified Trainer

Jimmy John's
03.2022 - 11.2024

Assistant Manager

Jimmy John's
01.2021 - 09.2022

Delivery Driver

Jimmy John's
11.2017 - 01.2021

No Degree - Business Management

Illinois State University

High School Diploma -

Mattoon High School
Austen Epperson