Summary
Overview
Work History
Education
Skills
18 years of Experience
Languages
Timeline
Generic

Aurora Munoz

Elgin

Summary

Dynamic Assistant Manager at First Family Dental with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and conflict resolution, I foster positive relationships and streamline operations, ensuring accurate financial reporting and a welcoming environment for clients. Committed to excellence in service and team leadership.

Overview

19
19
years of professional experience

Work History

Assistant Manager

First Family Dental
09.2006 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
  • Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
  • Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

High School Diploma -

Larkin High School
Elgin, IL
05-2005

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff supervision
  • Conflict resolution
  • Appointment scheduling
  • Greeting and seating clients
  • Multi-line telephone operation
  • Documentation and reporting
  • Typing speed

18 years of Experience

English/Spanish


Great Costumer Service


Experience Software: Patterson Eaglesoft & Carestak


Duties:

Scheduling

Billing

Verifying Dental Insurances

Entering Dental Insurances with Fee Schedules

Presented Proposed Dental Treatment Plans

Presented Proposed Treatment Plans with Implants

Spoke with patients regarding finances

Payment Options









Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

First Family Dental
09.2006 - Current

High School Diploma -

Larkin High School

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Aurora Munoz