Aurora Durraj, CPA

Staff Accountant, June 2021 - Present

• Prepared and processed journal entries to record in general ledger on short schedule with 100% accuracy, and maintain consistent documentation on accrual basis.
• Tracked funds, prepared deposits and reconciled accounts.
• Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
• Prepared working papers, reports and supporting documentation for audit findings.
• Evaluated and improved financial records to make important business decisions.
• Collected and reported monthly expense variances and explanations.

Accountant, July 2020 - June 2021

• Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
• Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Collected and arranged financial information and entered details into Sage lntacct financial management system.
• Entered customers' payments in system and reconciled daily AR balance.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Opened, closed, and updated accounts for customers.
• Provided advice on different bank products and financial options.

• Identified sales opportunities and referred customers to branch partners in financial services
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
• Processed customer transactions promptly, minimizing wait times
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.