Aurora Anselmo

Customer Account Coordinator

International Paper

07.2021 - Current

Serve as the primary point of contact for key customers, ensuring a world-class experience by proactively managing order lifecycle and account needs.
Collaborate cross-functionally with design, sales, pricing, and operations teams to implement new customer programs and maintain high service levels.
Convert customer purchase orders into accurate production orders; ensure all tooling and raw materials are ordered to support on-time manufacturing.
Monitor and manage customer inventory levels, identify obsolescence risks, and coordinate warehouse replenishments.
Investigate and resolve complex customer issues including order discrepancies, quality complaints, aged inventory, and overdue receivables.
Attend daily production meetings to track order progress and communicate key updates between plant operations and customers.
Create and maintain customer-specific reporting (OTD, inventory status, MSF delivery, etc.) to support decision-making and transparency.
Support plant’s non-price improvement initiatives in trailer utilization, operational efficiencies, and inventory reduction.
Coordinate with internal and external vendors to manage customer tooling, CAD approvals, and artwork for custom orders.
Demonstrate deep knowledge of plant capabilities and IP pricing models, contributing to accurate quotes and operational alignment.
Provide accurate sales, order, and inventory forecasts to plant and sales leadership; assist in quality assurance for technical specs.
Maintain and update customer pricing lists; research and resolve pricing discrepancies in accounts receivable reports.
Uphold International Paper’s core values and commitment to safety excellence while working independently with minimal supervision.

Similar Profiles

FRANK KURIAKOSE KANNANGANAMALILFRANK KURIAKOSE KANNANGANAMALIL

Senior Officer - Accounts and Finance at Andhra Paper Limited (Formerly International Paper APPM Limited)Senior Officer - Accounts and Finance at Andhra Paper Limited (Formerly International Paper APPM Limited)