Aurora Anselmo
Montgomery
Summary
Resourceful professional with over three years of customer service experience and a strong foundation in communication, problem-solving, and relationship building. Comfortable handling calculations, estimates, and quotations with accuracy. Recognized for attention to detail, integrity, and the ability to perform under pressure while maintaining composure. A quick learner and adaptable team player who brings perseverance, flexibility, and a customer-focused mindset to every role.
Overview
4
4
years of professional experience
Work History
Customer Account Coordinator
International Paper
07.2021 - Current
- Serve as the primary point of contact for key customers, ensuring a world-class experience by proactively managing order lifecycle and account needs.
- Collaborate cross-functionally with design, sales, pricing, and operations teams to implement new customer programs and maintain high service levels.
- Convert customer purchase orders into accurate production orders; ensure all tooling and raw materials are ordered to support on-time manufacturing.
- Monitor and manage customer inventory levels, identify obsolescence risks, and coordinate warehouse replenishments.
- Investigate and resolve complex customer issues including order discrepancies, quality complaints, aged inventory, and overdue receivables.
- Attend daily production meetings to track order progress and communicate key updates between plant operations and customers.
- Create and maintain customer-specific reporting (OTD, inventory status, MSF delivery, etc.) to support decision-making and transparency.
- Support plant’s non-price improvement initiatives in trailer utilization, operational efficiencies, and inventory reduction.
- Coordinate with internal and external vendors to manage customer tooling, CAD approvals, and artwork for custom orders.
- Demonstrate deep knowledge of plant capabilities and IP pricing models, contributing to accurate quotes and operational alignment.
- Provide accurate sales, order, and inventory forecasts to plant and sales leadership; assist in quality assurance for technical specs.
- Maintain and update customer pricing lists; research and resolve pricing discrepancies in accounts receivable reports.
- Uphold International Paper’s core values and commitment to safety excellence while working independently with minimal supervision.
Education
High School Diploma -
East Aurora High School
Aurora, IL04-2019
Skills
- 5 years of customer service experience
- Customer-focused with strong relationship-building ability
- Skilled in decision-making, problem-solving, and multitasking
- High attention to detail with integrity and trustworthiness
- Composed under pressure; adaptable and flexible
- Quick learner and critical thinker
- Collaborative, team-oriented mindset
Languages
English
Spanish
Timeline
Customer Account Coordinator
International Paper
07.2021 - Current
High School Diploma -
East Aurora High School