Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aundrea South

Springfield

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Willing to go the extra mile to assist others with solving problems. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Taylorville Dental
07.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Compiled information from files and research to satisfy information requests.
  • Corresponding with insurance companies, retrieving patient eligibility and benefits.
  • Processing patient referrals to other offices.

Veterinary Assistant

Etheridge Animal Hospital
07.2016 - 11.2024
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Restrained animals for examination and treatment.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.

Assistant Manager

Taco Bell
02.2012 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

High School Diploma -

Taylorville High School
Taylorville, IL
05-2014

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Financial Transaction Handling
  • Telephone etiquette
  • Detail-Oriented Data Entry
  • Problem-solving skills
  • Scheduling
  • File organization
  • Sensitive information handling
  • Decision-making
  • Multitasking

Timeline

Front Desk Receptionist

Taylorville Dental
07.2023 - Current

Veterinary Assistant

Etheridge Animal Hospital
07.2016 - 11.2024

Assistant Manager

Taco Bell
02.2012 - 07.2023

High School Diploma -

Taylorville High School

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