Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aukirha Hymes

Libertville

Summary

Dynamic customer service professional with a proven track record at Walgreens Boots Alliance, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction and consistently exceeding performance metrics. Skilled in data entry and problem resolution, committed to delivering exceptional service and fostering strong client relationships.

Offering organized and detail-focused approach, ready to learn and grow in healthcare setting. Brings strong understanding of safety protocols and sanitation practices, contributing to maintaining sterile environment. Ready to use and develop skills in sterilization and instrument handling in Desired Position role.

Overview

2026
2026
years of professional experience

Work History

Cashier

TJ Max
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Configuration Technician

CDW
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Reduced downtime with proactive identification and resolution of technical issues.
  • Assisted in the design, development, and implementation of custom solutions tailored to client needs.
  • Maintained an up-to-date inventory of all hardware and software assets, ensuring compliance with licensing agreements and minimizing the risk of unauthorized use or access.
  • Improved overall system stability through regular performance monitoring, identifying potential bottlenecks or areas requiring optimization.

Customer Service Representative

Walgreens Boots Alliance
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

CVS/caremark
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Delivery Driver

Amazon
11.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Sterile Processing Technician - Healthcare

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Steam sterilization
  • Decontaminating surgical instruments
  • High-level disinfection
  • Decontamination procedures
  • Sterilization procedures
  • Assembling case carts
  • Sterile storage
  • Instrument decontamination
  • Recording biologicals
  • Manual cleaning
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel

Timeline

Delivery Driver

Amazon
11.2022 - Current

Cashier

TJ Max

Configuration Technician

CDW

Customer Service Representative

Walgreens Boots Alliance

Customer Service Representative

CVS/caremark

Sterile Processing Technician - Healthcare

Penn Foster Career School

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Aukirha Hymes