Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Houmes

Georgetown

Summary

Dedicated and methodical individual skilled at delivering exceptional customer service and resolving client issues promptly. Strong work ethic and attention to detail to ensure accurate and efficient handling of customer inquiries, contributing to improved customer satisfaction and streamlined operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The Hometown Savings Bank
02.2024 - Current
  • Provided exceptional customer service by assisting clients with account inquiries, transactions, and banking services in-person and via phone.
  • Opened, maintained, and closed checking, savings, and certificate of deposit (CD) accounts while ensuring compliance with regulatory standards.
  • Processed daily financial transactions, including deposits, withdrawals, transfers, and payments, with high accuracy and adherence to security protocols.
  • Collaborated with cross-functional teams, including tellers, loan officers, and branch managers, to enhance overall customer satisfaction.

Teller

The Hometown Savings Bank
08.2022 - 02.2024
  • Assisted customers with deposits, withdrawals, check cashing services, and loan payments in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Greeted customers with professionalism and a friendly and courteous demeanor.
  • Handled incoming calls from customers regarding their accounts or inquiries about bank policies courteously and professionally.

Member Services Representative

Planet Fitness
11.2020 - 07.2022
  • Delivered exceptional customer service by greeting members and guests, addressing inquiries, and resolving issues to ensure a positive gym experience.
  • Handled new membership sign-ups, account updates, cancellations, and billing inquiries with accuracy and efficiency.
  • Maintained a clean, organized, and welcoming front desk and lobby area in compliance with company standards.
  • Answered phone calls and emails promptly, providing information regarding club hours, services, and promotions.

Education

BA - Business Administration

Southern New Hampshire University
Manchester, HN
05.2029

High School Diploma - undefined

Fountain Central High School
Veedersburg, IN
05.2021

Skills

  • Customer service
  • Active listening
  • Time management
  • Communication
  • Problem-solving
  • Computer proficiency
  • Team collaboration
  • Microsoft Outlook
  • Data entry

Timeline

Customer Service Representative

The Hometown Savings Bank
02.2024 - Current

Teller

The Hometown Savings Bank
08.2022 - 02.2024

Member Services Representative

Planet Fitness
11.2020 - 07.2022

High School Diploma - undefined

Fountain Central High School

BA - Business Administration

Southern New Hampshire University

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Audrey Houmes