Audreana Solomon
Elgin
Summary
Dedicated customer service representative with a strong focus on resolving inquiries and enhancing customer experiences. Proficient in data entry and collaboration, driving efficiency in service delivery.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
Roadside Protect
Itasca, IL
12.2024 - Current
- Resolved customer inquiries efficiently via phone and chat support.
- Assisted in troubleshooting roadside assistance issues to enhance service delivery.
- Documented and maintained accurate records of customer interactions and transactions.
- Collaborated with team members to streamline processes for faster response times.
Insurance Agent
Primerica
Lombard, IL
07.2021 - Current
- Developed and maintained client relationships to ensure satisfaction and retention.
- Conducted detailed needs assessments to provide tailored insurance solutions.
- Educated clients on various insurance products and benefits, enhancing understanding and engagement.
- Streamlined policy administration processes, improving efficiency in client onboarding.
Sales Associate
Target
Hoffman Estates, IL
08.2023 - 11.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, sales trends, and inventory to support customer inquiries.
- Operated cash register efficiently, processed transactions accurately, and managed customer payments.
- Collaborated with team members to restock shelves, ensuring optimal product availability for shoppers.
Food Service Worker
Edible Arrangements
Bartlett, IL
06.2022 - 04.2023
- Prepared and assembled fresh fruit arrangements to meet customer specifications.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to streamline order fulfillment processes, increasing efficiency.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
When I graduated and eventually turned 18 years old, I studied to get a insurance and investment license. I currently studied to become a financial security advisor
Affiliations
I work with Primerica Financial Services, they give me the tools and opportunities to help american families become financially secure and free for their futures. And educate families on how its important to plan for the future, as well as be free from the burden of not having enough money especially in this economy.
Certification
I got my Insurance License at 18 years old.
Timeline
Customer Service Representative
Roadside Protect
12.2024 - Current
Sales Associate
Target
08.2023 - 11.2024
Food Service Worker
Edible Arrangements
06.2022 - 04.2023
Insurance Agent
Primerica
07.2021 - Current
High School Diploma -
Joliet Central High School