Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audra Kious

Vandalia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business development.

Overview

7
7
years of professional experience

Work History

Business Office Manager

Montgomery Nursing and Rehabilitation Center
11.2022 - Current
  • Oversaw daily operations of business office, ensuring compliance with regulatory standards.
  • Managed billing processes, improving accuracy and reducing discrepancies in financial reporting.
  • Coordinated with healthcare staff to streamline patient admissions and discharge procedures.
  • Developed and implemented training programs for new office personnel, enhancing team performance.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Social Services Director

Greenville Nursing & Rehab Center
03.2020 - 11.2022
  • Developed and implemented social service programs addressing community needs and enhancing client support.
  • Coordinated community outreach efforts, increasing awareness of available social services among target demographics.
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Participated in community events to promote services and engage with public.

Social Service Director

Vandalia Rehabilitation & Healthcare Center
03.2019 - 03.2020
  • Directed comprehensive social service programs to enhance patient quality of life.
  • Developed and implemented care plans tailored to individual patient needs.
  • Collaborated with multidisciplinary teams to coordinate effective treatment strategies.
  • Oversaw compliance with regulatory requirements and best practice standards.
  • Coordinated with mental health professionals to integrate psychological support services into overall care plans.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Education

No Degree - General Studies

Kaskaskia College
Vandalia, IL

High School Diploma -

Vandalia Community High School
Vandalia, IL
05-2007

Skills

  • Account reconciliation
  • Office management
  • Employee onboarding
  • Payroll and budgeting
  • Payroll processing
  • Administrative support
  • Relationship building
  • Records management
  • Business operations management
  • Document management
  • Payroll management
  • Staff training and development
  • Office administration

Timeline

Business Office Manager

Montgomery Nursing and Rehabilitation Center
11.2022 - Current

Social Services Director

Greenville Nursing & Rehab Center
03.2020 - 11.2022

Social Service Director

Vandalia Rehabilitation & Healthcare Center
03.2019 - 03.2020

No Degree - General Studies

Kaskaskia College

High School Diploma -

Vandalia Community High School

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Audra Kious