Audra Banister
Springfield
Summary
Accomplished Senior Financial Assistance Representative with a proven track record at Memorial Health, adept in customer relations and data entry proficiency. Excelled in transforming patient experiences through meticulous policy adherence and exceptional service, surpassing performance targets. Renowned for creating impactful resources and streamlining aid processes, demonstrating a goal-oriented mindset and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Senior Financial Assistance Representative
Memorial Health
11.2019 - Current
- Have received letters and emails complimenting my assistance with navigating patients through the financial assistance process.
- Provided exceptional customer service by addressing customer concerns promptly and turning a negative experience into a positive.
- Analyzed patient records to identify potential insurance.
- Consistently adheres to financial assistance polices and procedures to the satisfaction of upper management.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Financial Assistance Representative
Springfield Memorial Hospital
03.2005 - 11.2019
- Assisted clients in securing funding for educational expenses through diligent research of available grant and scholarship opportunities.
- Expedited the disbursement of funds by working closely with fi nance departments to ensure timely payment allocation towards tuition fees or living expenses as required.
- Evaluated clients'' eligibility for various types of aid based on established criteria while considering individual circumstances such as income levels or family size for equitable distribution of resources.
- Created user-friendly resources such as guides, FAQs, or checklists for clients to navigate the complex world of financial aid more confidently.
- Reduced errors in financial assistance applications by implementing a thorough pre-submission review process, ensuring accuracy and completeness.
- Supported students facing unforeseen financial hardships by identifying additional funding sources or reevaluating their existing aid packages to accommodate changing circumstances.
Education
No Degree - General Studies
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Lanphier High School
1300 N 11th Street05-1997
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Senior Financial Assistance Representative
Memorial Health
11.2019 - Current
Financial Assistance Representative
Springfield Memorial Hospital
03.2005 - 11.2019
No Degree - General Studies
Lincoln Land Community College
High School Diploma -
Lanphier High School
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