Ator Daniel
Elgin
Summary
Customer service professional with extensive experience at American Physiotherapist, LLC, specializing in appointment scheduling and complaint resolution. Demonstrated success in enhancing patient flow and optimizing service delivery through effective communication and relationship management. Focused on fostering positive experiences and ensuring client satisfaction in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Front Desk Customer Service Representative
American Physiotherapist, LLC
Elgin
10.2015 - 11.2020
- Welcomed patients and visitors upon arrival at therapy center.
- Handled phone inquiries, delivering information about services and addressing questions.
- Managed appointment scheduling to optimize therapist availability and patient flow.
German Teacher
Language Stars & Discovery Language
Naperville. South Barrington, Arlington Hights
04.2006 - 08.2007
- Crafted engaging lesson plans tailored for diverse student groups.
- Implemented immersive language activities to boost student participation.
- Conducted regular evaluations and feedback sessions to assess student progress.
Customer Service Representative
High Tower
Skokie
05.2004 - 09.2006
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills
- Managed order processing and ensured timely delivery of products
- Data entry
Sales Associate
Hertie-Karstadt
Wiesbaden
10.2001 - 03.2004
Flight Attendant
Ryan Air
Frankfurt Hahn
03.2000 - 08.2001
- Facilitated smooth transitions for passengers during boarding and deplaning.
- Provided exceptional in-flight service to enhance passenger comfort.
- Conducted safety demonstrations, educating passengers on emergency procedures and equipment.
Radio Show Host
Party Radio & Thomas Inc.
Wiesbaden
01.1998 - 02.2000
- Facilitated engaging discussions on trending music and entertainment topics to captivate listeners.
- Crafted show scripts that resonated with audience
- Weather and traffic news
Visa Clerk
Frankfurt Airport
Frankfurt
01.1998 - 12.1999
- Processed passenger documents at airport check-in counters efficiently.
- Assisted travelers with inquiries regarding flight information and services.
Education
Elementary School Teaching
Louise Schroeder Schule
Wiesbaden07-1999
Medical Technical
Louise Schroeder Schule
Wiesbaden07-1997
Skills
- Appointment scheduling
- Customer service and support
- Phone communication
- Complaint resolution
- Relationship management
Timeline
Front Desk Customer Service Representative
American Physiotherapist, LLC
10.2015 - 11.2020
German Teacher
Language Stars & Discovery Language
04.2006 - 08.2007
Customer Service Representative
High Tower
05.2004 - 09.2006
Sales Associate
Hertie-Karstadt
10.2001 - 03.2004
Flight Attendant
Ryan Air
03.2000 - 08.2001
Radio Show Host
Party Radio & Thomas Inc.
01.1998 - 02.2000
Visa Clerk
Frankfurt Airport
01.1998 - 12.1999
Elementary School Teaching
Louise Schroeder Schule
Medical Technical
Louise Schroeder Schule