Amber Tongson
Tinley Park,IL
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Miller's Ale House
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Cashier/Hostess/Server
Giordano’s Pizza
01.2007 - 09.2017
- Provided great customer service by resolving customer complaints and answering all customer inquiries in a timely manner
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained and operated cash register for cash, check, and credit card transactions ,ensuring accurate accounting at the end of each shift.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Cooper’s Hawk Winery & Restaurant
06.2008 - 05.2009
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Victor J. Andrew High School
Tinley Park, IL05-2009
Skills
- Proficient Task Management
- Clear and effective communication
- Detail-oriented
- Exceptional customer service
- Strong work ethic
- Effective multitasking
- Highly reliable
- Engaging personality
- Hospitality service expertise
- Team player attitude
Timeline
Bartender/Server
Miller's Ale House
03.2018 - Current
Hostess
Cooper’s Hawk Winery & Restaurant
06.2008 - 05.2009
Cashier/Hostess/Server
Giordano’s Pizza
01.2007 - 09.2017
High School Diploma -
Victor J. Andrew High School
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