Athena Shelley-Diggs
Chicago
Summary
Enthusiastic candidate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of required tasks. Motivated to learn, grow and excel in the medical field. Dedicated to comprehensive and compassionate patient care. Sympathetic patient advocate with specific attention to individual needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Physicians Immediate Care
06.2023 - 12.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted providers with essential tasks, streamlining workflow and increasing efficiency in healthcare settings.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Documented patient information and care activities in electronic health record.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Rehabilitation Aide
Athletico
11.2021 - 12.2022
- Performed treatment procedures to improve patient's functioning.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Sales Associate
Jewels Osco
03.2020 - 02.2021
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported efficient and timely replenishment of sales floor merchandise.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
Education
Bachelor of Science - Molecular And Cellular Biology
University of Illinois At Chicago
Chicago, IL05.2025
Associate of Science -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL2024
EMT-B License - EMT-B
First Five LLC
Chicago05.2021
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL06.2020
Skills
- Self-motivated professional
- Patient Care
- Teamwork
- First Aid/CPR
- Critical Thinking
- Patient Safety
- Cleaning
- Good listening skills
- Multitasking abilities
- Written Communication
- Vital signs monitoring
- Culturally-competent care
Accomplishments
Deans list award, PTK member
Certification
- Licensed EMT-B - 2021
- CPR
Timeline
Patient Care Technician
Physicians Immediate Care
06.2023 - 12.2023
Rehabilitation Aide
Athletico
11.2021 - 12.2022
Retail Sales Associate
Jewels Osco
03.2020 - 02.2021
Bachelor of Science - Molecular And Cellular Biology
University of Illinois At Chicago
Associate of Science -
City Colleges of Chicago - Wilbur Wright College
EMT-B License - EMT-B
First Five LLC
High School Diploma -
Oak Park And River Forest High School
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