Athena Carter
Hazel Crest
Summary
Seasoned professional with 14 years of experience in supervisory roles, seeking a Manager position. Expertise in overseeing operations, ensuring safety and compliance, and leading teams to achieve project goals. Proven track record in staff development, performance management, and operational excellence.
Overview
16
16
years of professional experience
Work History
Site Supervisor
CTF Illinois
07.2023 - Current
- Oversee facility operations, ensuring safety, security, and adherence to policies while conducting regular system and equipment inspections
- Supervise, evaluate, and provide direction to staff, maintaining accurate attendance records, and manage personnel matters including discipline, interviewing, and training new hires
- Manage project goals, track assignments to completion, and ensure compliance with regulatory standards and service level agreements, maintaining necessary licensure
Covid Registration Supervisor
ManpowerGroup
12.2021 - 06.2022
- Developed training programs and effectively managed a diverse team, ensuring operational excellence and adherence to company policies
- Established and maintained scheduling systems, oversaw payroll processes, and conducted performance evaluations to foster a productive work environment
- Implemented call monitoring protocols to guarantee quality assurance and supported staff in identifying and pursuing professional development opportunities
Lead Licensed Health & Accidental Advisor
GoHealth
08.2013 - 05.2022
- Identified client needs to recommend appropriate health and accidental insurance plans based on individual coverage requirements
- Conducted cold calls and nurtured leads to expand the customer base and foster client relationships
- Ensured accurate explanation of policy benefits, facilitating informed decision-making for prospective clients
Member Services Manager
Health & Wellcare Direct
02.2009 - 06.2013
- Supervised customer service representatives to maintain adherence to quality standards in communication and ensured staff awareness of updates to company products and services
- Analyzed customer interaction data to generate reports on complaints and inquiries, and evaluated team performance through monthly summaries
- Contributed to the enhancement of customer service protocols by identifying improvement opportunities and proposing modifications to leadership
Education
Bachelor of Science - Management/Psychology
Roosevelt University
Chicago, IL05.2004
Skills
- Employee Evaluation
- Employee Orientation
- Budgeting
- Payroll
- Team Management
- Data Collection
- Microsoft Word
- Conflict Management
- Administrative Experience
Timeline
Site Supervisor
CTF Illinois
07.2023 - Current
Covid Registration Supervisor
ManpowerGroup
12.2021 - 06.2022
Lead Licensed Health & Accidental Advisor
GoHealth
08.2013 - 05.2022
Member Services Manager
Health & Wellcare Direct
02.2009 - 06.2013
Bachelor of Science - Management/Psychology
Roosevelt University
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