Asim Khan
Rolling Meadows
Summary
Experienced Service Consultant knowledgeable about performing estimations and maintaining schedules. Excited to offer diverse skills developed over valuable industry experience. Proficient Service Consultant specializing in repair and maintenance of products. Top-notch skills in maintaining documentation and records, as well as facilitating updates and resolving conflicts. Bringing many years of industry experience.
Overview
18
18
years of professional experience
Work History
Service Consultant
Jennings Chevrolet
01.2025 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Analyzed customer needs to recommend appropriate services and solutions effectively.
- Collaborated with cross-functional teams to streamline service processes and improve operational efficiency.
- Trained and mentored junior consultants, fostering a culture of continuous improvement.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided information about service procedures and expected timelines.
- Managed escalated customer issues tactfully, maintaining strong relationships while achieving resolution goals.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Wrote service orders and updated schedules.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Technical Service Consultant
Samaco Motors (Porsche)
08.2022 - 08.2024
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Handled incoming calls from customers regarding product or service orders.
- Educated customers about the features and benefits of different services offered by the company.
- Addressed customer concerns promptly to ensure satisfaction with products or services purchased.
- Created promotional materials for new products or services as needed.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Kept up-to-date on current technological advancements in order to improve efficiency in providing quality service.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Fleet Executive
Getz Pharma
02.2021 - 07.2022
- Organized and coordinated vehicle maintenance schedules to ensure optimal performance of the fleet.
- Developed, maintained and monitored a system for tracking vehicle usage, fuel consumption, repair costs and other related expenses.
- Coordinated with third-party vendors for periodic inspections of vehicles in order to maintain safety standards.
- Conducted research on new technologies or services that could improve fleet efficiency such as telematics or GPS systems.
- Analyzed data from various sources such as vehicle logs, odometer readings, fuel receipts. to determine potential savings opportunities.
- Provided training sessions on safe driving techniques to drivers in order to reduce incidents of accidents or violations.
- Monitored driver activities such as unauthorized use of company vehicles or improper documentation of mileage records.
- Investigated any complaints relating to the fleet operation process in order to identify areas needing improvement.
Service Advisor
Audi Pakistan
01.2020 - 08.2020
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
Technical Service consultant
SAMACO Automotive
11.2015 - 03.2019
- Attending Walk-in Customers and Receiving their Vehicles for required Service
- Preparing job cards, Invoices and Estimations
- Dealing with Insurance Companies and their Surveyors
- Answering phone calls and talking to customers regarding products and services
- Attended requests of the service desired and explained the repair and service order
- Handled the customer complaints and ensured high customer satisfaction standards
- Promoted the service facilities to increase repeat business
- Performed after sales follow ups and developed strong relationships
- Ensuring completion of service & sales target on a monthly basis in a highly competitive business environment
- Coordinating with workshop Manager to timely repairs and Delivery of vehicles.
Sales and Service Advisor
AJM Kooheji Group B.S.C
03.2012 - 05.2015
- Providing tire recommendation, changing, balancing and alignment, besides premium quality lube change and the 19 point check
- Attended requests of the service desired and explained the repair and service order
- Generated the profit by selling service and parts like Bridgestone, Kumho Tire, Caltex Lubricants
- Handled the customer complaints and ensured high customer satisfaction standards
- Promoted the service facilities to increase repeat business
- Performed after sales follow ups and developed strong relationships
- Ensuring completion of service & sales target on a monthly basis in a highly competitive business environment.
Service Advisor
Toyota Defence Motors (Karachi, Pakistan)
08.2011 - 03.2012
- Attending customer for periodic and standard services with a positive attitude
- Identify Real Customer Needs
- Provide & Satisfy Customer Needs
- Ensure Customers Return By Exceeding Their Expectations
- Keep customers informed about our products and services so that they keep coming back to us
- Remind customers regarding service and periodic maintenance needs of their vehicles
- To seek customer feedback so that we can continuously improve the products and services we provide
- To attend to customer feedback immediately leading to long-term customer loyalty.
Service Advisor
Suzuki Margalla Motors (Karachi, Pakistan)
05.2008 - 07.2011
- Attending customer for periodic and standard services with a positive attitude
- Identify Real Customer Needs
- Provide & Satisfy Customer Needs
- Ensure Customers Return By Exceeding Their Expectations
- Keep customers informed about our products and services so that they keep coming back to us
- Remind customers regarding service and periodic maintenance needs of their vehicles
- To seek customer feedback so that we can continuously improve the products and services we provide
- To attend to customer feedback immediately leading to long-term customer loyalty.
Education
B.tech (Mechanical) - Automotive Engineering
Indus Institute of Higher Education
Karachi10-2010
Diploma of Associate Engineering - Automotive Engineering Technology
St. Patricks Institute of Science And Technology
Karachi09-2008
Diploma in Business Administration - Business Administration
Tech College
PECHS, Karachi08-2005
Skills
- Customer Service
- Service Recommendations
- Technical Support
- Complaint resolution
- Client Relationship Building
- Issue Resolution
- Warranty understanding
- Customer Relations
- Computer Skills
- Customer Retention
- Documentation And Reporting
- Mechanical Aptitude
- Strong Work Ethic
- Excellent Communication
Languageproficiency
- English
- Urdu
- Arabic
Driving license
- United States Driving License
- Saudi Arabian Driving License
- Bahrain Driving License
Training
- Service Advisor Certification Course (Pak Suzuki motor company) Module I
- Module II
- Basic Level Certification Course (Pak Suzuki Motor Company) Engine, Clutch, Gear box/Transmission, suspension, fuel delivery system, brake system Conventional Diagnostic Tools & Measuring Instruments.
- Keys to professional service (AJM Kooheji Group)
- Effective communication (AJM Kooheji Group)
- Sales & customer care (AJM Kooheji Group)
- The buying experience (AJM Kooheji Group)
- Basic tire knowledge (AJM Kooheji Group)
- Sales basic training (AJM Kooheji Group)
- Positive attitude & behavior (AJM Kooheji Group)
Timeline
Service Consultant
Jennings Chevrolet
01.2025 - Current
Technical Service Consultant
Samaco Motors (Porsche)
08.2022 - 08.2024
Fleet Executive
Getz Pharma
02.2021 - 07.2022
Service Advisor
Audi Pakistan
01.2020 - 08.2020
Technical Service consultant
SAMACO Automotive
11.2015 - 03.2019
Sales and Service Advisor
AJM Kooheji Group B.S.C
03.2012 - 05.2015
Service Advisor
Toyota Defence Motors (Karachi, Pakistan)
08.2011 - 03.2012
Service Advisor
Suzuki Margalla Motors (Karachi, Pakistan)
05.2008 - 07.2011
Diploma of Associate Engineering - Automotive Engineering Technology
St. Patricks Institute of Science And Technology
Diploma in Business Administration - Business Administration
Tech College
B.tech (Mechanical) - Automotive Engineering
Indus Institute of Higher Education