Asia Wilkins
Chicago
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Tremark Logistics, LLC
11.2024 - Current
- Deliver Packages
Residential Aide
Park Place of Elmhurst
08.2024 - 12.2024
- Take care of 18-20 residents that's either memory care or assisted living
- Bath, toilet assistance, eating assistance, taken to daily activities, take vitals
- Maintained clean and organized living spaces to ensure residents' safety and comfort.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
Resident Assistant
Oakton Arms
09.2024 - 11.2024
- Developed relationships with residents through regular check-ins and open communication.
- Supported program initiatives by contributing ideas and feedback during meetings.
- Maintained bulletin boards and communication channels for resident updates.
- Collaborated with staff to create a supportive environment for residents.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Security Guard
Prudential Defense Solutions
01.2023 - 01.2024
- Fire watch site
- Make sure all smoke alarms are not going off, monitor lobby, watch CCTV Camera, fill out daily report
Unarmed Security Officer
Monterry Security
01.2022 - 01.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Home Health Aide (HHA)
European Service at Home, Inc
01.2022 - 11.2022
- Help Client At Home
- Bathroom Assistance
- Running Errands
- Laundry
- Medication Reminder
- Housekeeping
- Bathing Assistance
Security Officer
Allied Universal
01.2021 - 10.2022
- Post orders, residential site, patrol, college campus and also a bank
Cashier and Customer Service FOOD SERVICES
McDonald's
05.2017 - 02.2021
- Airport, Serv The Public & Take Orders Serve public food
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
- Utilized POS system to handle customer cash and credit card transactions
- Redeemed coupons to discount purchases
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Counted money in drawers at beginning and end of each shift
- Resolved customer complaints and maintained clean and tidy checkout area
Event Staff Member
Monterry Security
06.2016 - 06.2018
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
Patient Observation Assistant
Keys Medical Staffing LLC
03.2015 - 05.2017
- Providing visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager
- Taking Vitals
- Blood pressure
- Reminder Of Medication
Education
High school or equivalent -
Paul Robeson High School
Chicago, IL06.2018
Skills
- Phone etiquette
- Alzheimer's Care
- Surveillance
- Cash Handling
- Customer Service
- Microsoft Office
- Research
- Home Care
- Laundry
- Retail Sales
- Medical terminology
- Hoyer lift
- Cashiering
- Customer Service Experience
- Computer skills
- Distribution center
- Organizational skills
- Communications
- Hospital experience
- Food Preparation
- Caregiving
- Administrative experience
- Cleaning Experience
- Crew Member
- Time management
- Typing
- Packaging
- Dementia Care
- Senior Care
- Microsoft Word
- Security
- Residential Cleaning
- Medical office experience
- Food Service
- Retirement Home
Certification
- Caregiver Certification, 09/01/23, Present
- Food Handler Certification, 03/01/14, Present
- PERC Card, 11/01/21, Present
- Driver's License, Certified Home Health Aide
- First Aid Certification
- PERC Card
- Guard Card
- Class D Security
- Healthcare Provider Certification
- CPR Certification
Awards
20Hr Training & PERC Card, 20 hour training certificate for security and PERC CARD
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Amazon Delivery Driver
Tremark Logistics, LLC
11.2024 - Current
Resident Assistant
Oakton Arms
09.2024 - 11.2024
Residential Aide
Park Place of Elmhurst
08.2024 - 12.2024
Security Guard
Prudential Defense Solutions
01.2023 - 01.2024
Unarmed Security Officer
Monterry Security
01.2022 - 01.2023
Home Health Aide (HHA)
European Service at Home, Inc
01.2022 - 11.2022
Security Officer
Allied Universal
01.2021 - 10.2022
Cashier and Customer Service FOOD SERVICES
McDonald's
05.2017 - 02.2021
Event Staff Member
Monterry Security
06.2016 - 06.2018
Patient Observation Assistant
Keys Medical Staffing LLC
03.2015 - 05.2017
High school or equivalent -
Paul Robeson High School
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