Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Elam

Matteson

Summary

Dedicated and results-driven property manager with extensive experience in managing residential and commerical properties. Proven ability to enhance property values, improve tenant relations, and streamline operations.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Midpoint Development
01.2021 - 01.2025
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Showed apartments to potential tenants and answered questions regarding community.

Customer Service Representative/Licensed Life Insurance Agent

Life Quotes
10.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Client Services Lead Specialist

Optum RX
05.2020 - 10.2023
  • Developed strong relationships with key clients, resulting in increased retention rates and referrals.
  • Enhanced client satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined communication between departments for improved efficiency and service delivery.
  • Provided detailed reports on client interactions to inform management decisions and strategize improvements.
  • Coached team members on best practices for handling challenging situations, fostering a culture of continuous learning.
  • Collaborated closely with sales teams to identify opportunities for upselling and cross-selling services.

Customer Service Lead

Suburban Development
06.2015 - 01.2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.

Education

No Degree - Real Estate

Real Estate Institute
Online
01-2021

Bachelor of Arts - Business Administration

University of Illinois At Chicago
Chicago, IL
12-2020

Skills

  • Customer service
  • Active listening
  • Data entry
  • Critical thinking
  • Problem resolution
  • Customer support
  • Empathy display
  • Customer correspondence
  • Quality assurance
  • Complaint resolution
  • Sales and upselling
  • Slack

Timeline

Customer Service Representative/Licensed Life Insurance Agent

Life Quotes
10.2023 - 06.2024

Assistant Property Manager

Midpoint Development
01.2021 - 01.2025

Client Services Lead Specialist

Optum RX
05.2020 - 10.2023

Customer Service Lead

Suburban Development
06.2015 - 01.2018

No Degree - Real Estate

Real Estate Institute

Bachelor of Arts - Business Administration

University of Illinois At Chicago

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Asia Elam