Asia Dillon
Berwyn
Summary
Dynamic and results-oriented professional with experience at Longhorn Steakhouse, adept at handling high-stress situations and resolving customer concerns with professionalism. Demonstrates strong multitasking and phone etiquette skills, coupled with a quick learning ability and initiative-taking approach. Proven track record of enhancing customer satisfaction and team collaboration, significantly increasing repeat business.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Longhorn Steakhouse
06.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Increased repeat business by consistently providing friendly and attentive service.
Student Aide
Northeastern Illinois University
12.2023 - Current
- Promoted group work to encourage communication and teamwork among students.
- Organized materials to streamline lesson delivery and enhance classroom productivity.
- Adapted learning strategies to address diverse student needs and learning styles.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Enhanced student understanding by providing one-on-one tutoring sessions in various subjects.
- Copied, organized and distributed classroom assignments or other paperwork.
Scare Actor
Midnight Terror Haunted House
10.2022 - 12.2024
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Participated in regular evaluations with supervisors, implementing feedback for continuous growth as an actor within the company.
Education
Associate of Arts -
Morton College
Cicero, IL05-2025
High School Diploma -
Morton West High School
Berwyn, IL06-2023
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Detail-oriented
- Point of sale systems
Timeline
To-Go Specialist
Longhorn Steakhouse
06.2024 - Current
Student Aide
Northeastern Illinois University
12.2023 - Current
Scare Actor
Midnight Terror Haunted House
10.2022 - 12.2024
Associate of Arts -
Morton College
High School Diploma -
Morton West High School
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