Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashly Gonzalez

Mchenry

Summary

Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

4
4
years of professional experience

Work History

Cashier

The Home Depot
03.2023 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.

Sales Associate

Kohls
12.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Crew Member

Dunkin
08.2021 - 03.2022
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

McHenry High School- East Campus
McHenry, IL
05-2021

Skills

  • Hospitality and accommodation
  • Credit card processing
  • Cash handling
  • Refund handling
  • Customer assistance
  • Customer service
  • Money handling
  • Training and onboarding
  • Order taking
  • Credit and cash transactions
  • Customer service excellence
  • Returns processing
  • Product restocking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Cashier

The Home Depot
03.2023 - Current

Sales Associate

Kohls
12.2022 - 01.2023

Crew Member

Dunkin
08.2021 - 03.2022

High School Diploma -

McHenry High School- East Campus
Ashly Gonzalez