Ashly Gonzalez
Mchenry
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier
The Home Depot
03.2023 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Kohls
12.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Dunkin
08.2021 - 03.2022
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
McHenry High School- East Campus
McHenry, IL05-2021
Skills
- Hospitality and accommodation
- Credit card processing
- Cash handling
- Refund handling
- Customer assistance
- Customer service
- Money handling
- Training and onboarding
- Order taking
- Credit and cash transactions
- Customer service excellence
- Returns processing
- Product restocking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
The Home Depot
03.2023 - Current
Sales Associate
Kohls
12.2022 - 01.2023
Crew Member
Dunkin
08.2021 - 03.2022
High School Diploma -
McHenry High School- East Campus