Processed customer transactions efficiently at a busy retail environment.
Maintained accurate cash drawer balance throughout shifts.
Assisted customers with product inquiries and recommendations.
Handled returns and exchanges according to company policies.
Collaborated with team members to ensure smooth store operations.
Operated point-of-sale systems for seamless transaction processing.
Monitored inventory levels and reported stock shortages promptly.
Provided excellent customer service to enhance shopping experience.
Stay at Home Parent
Stay At Home Mom
Chester
04.2019 - 08.2025
Managed daily schedules for children, ensuring timely activities and routines.
Facilitated educational activities, promoting learning and skill development at home.
Organized household tasks, maintaining a clean and structured environment.
Communicated effectively with educators to support children's progress and needs.
Developed meal plans, focusing on nutrition and dietary preferences of family members.
Coordinated playdates and social events, fostering community connections for children.
Guided children in conflict resolution, enhancing their interpersonal skills and emotional intelligence.
Daycare Teacher's Assistant
Creative Children's Daycare
Red Bud
10.2017 - 01.2019
Take care of children ranging from babies to 6 year olds. Clean rooms, feed, teach, play, love, take care of kids, teach to potty train and anything needed daily.
Supported children's emotional and social development with one-on-one attention.
Maintained neat environment by organizing toy bins and bookshelves.
Collaborated daily with classroom teachers to keep activities running smoothly.
Established and maintained safe play environment for children.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Read stories and played alphabet games to promote early literacy.
Recorded child behavior, food and medication information for supervisors.
Monitored children's play activities to verify safety and wellness.
Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Shift Manager
Pizza Hut
Red Bud
02.2015 - 10.2017
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Upheld company standards and compliance requirements for operations.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Coordinated shift workers for inventory receiving, auditing and restocking.
Helped employees accomplish tasks during peak periods.
Taught staff upselling techniques to meet revenue targets.
Managed daily cash intake by counting out registers and tabulating profits.
Coached employees on interactions with customers to drive exceptional service.
Directed and led employees and team members on effective operations, methods and procedures.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Shift Manager
Dollar General
Red Bud
09.2014 - 11.2015
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Upheld company standards and compliance requirements for operations.
Coordinated shift workers for inventory receiving, auditing and restocking.
Helped employees accomplish tasks during peak periods.
Documented receipts, employee hours and inventory movement.
Taught staff upselling techniques to meet revenue targets.
Line Operator
Gilster-Mary Lee
Steeleville
02.2013 - 09.2014
Adhered to optimal manufacturing procedures when using various types of production equipment.
Maintained accurate inventory records for raw materials, work in process and finished products.
Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
Kept line material levels within required levels to meet production goals.
Used hands, arms and legs to physically handle and transport finished goods.
Positioned, adjusted and secured stock material or workpieces against stops or on arbors with hoists.
Inspected finished products for quality and adherence to customer specifications.
Loaded and unloaded items from machines, conveyors and conveyances.
Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
Operated machinery to ensure efficient production processes.
Monitored product quality to maintain company standards.
Coordinated with team members to troubleshoot equipment issues.
Loaded and unloaded materials for production runs.
Maintained cleanliness of work area to meet operational requirements.
Followed safety protocols to ensure a safe working environment.
Assisted in training new operators on machinery usage.
Documented production data for inventory management purposes.
Manager
Fast Lube
Sparta
04.2013 - 02.2014
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Enforced customer service standards and resolved customer problems to uphold quality service.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Maintained adequate staffing to meet objectives within budget.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Created training modules and documentation to train staff.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted quality, timely performance feedback and performance appraisals.
Stocker
Walmart
Sparta
11.2012 - 04.2013
Organized merchandise on shelves for optimal presentation and accessibility.
Stocked inventory efficiently to maintain product availability for customers.
Monitored inventory levels and communicated restocking needs to management.
Assisted customers in locating products and answering inquiries promptly.
Ensured cleanliness and organization of stock areas for safe operations.
Collaborated with team members to enhance stocking processes and workflows.
Home Healthcare Specialist
Addus Home Health Care
Marion
02.2009 - 10.2011
Collaborated with multidisciplinary team of healthcare professionals to build and optimize care plans.
Coordinated with patients and healthcare professionals to meet patient needs.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Assisted clients with bathing, dressing and incontinence care.
Documented care provided and submitted notes to supervisor.
Maintained clean and well-organized environment for client happiness and safety.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Recognized emergency situations and implemented appropriate procedures.
Improved patient outlook and daily living through compassionate care.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Helped clients stay happy and healthy by providing mental and emotional support.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Tracked and reported clients' progress based on observations and conversations.
Helped client with medication self-administration.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Managed patient transportation and appointment scheduling.
Assisted with client personal care needs to foster independence and well-being.
Cashier/Cook's Assistant
McDonald's Restaurant
Bloomington
06.2008 - 02.2009
Operated cash register and processed customer transactions efficiently.
Assisted customers with menu selections and provided friendly service.
Maintained cleanliness of work area and dining space throughout shifts.
Handled cash and balanced the register at the end of each shift.
Collaborated with team members to ensure smooth service during peak hours.
Prepared diverse menu items using fresh ingredients and seasonal produce.
Maintained cleanliness and organization in kitchen and food preparation areas.
Collaborated with team members to ensure timely meal service during peak hours.
Managed inventory by tracking supplies and notifying suppliers for reorders.
Followed food safety regulations to ensure compliance with health standards.
Assisted in training new cooks on kitchen procedures and equipment use.
Cashier
Hardees Resturamt
Du Quoin
08.2007 - 05.2008
Processed customer transactions efficiently at a busy retail environment.
Maintained accurate cash drawer balance throughout shifts.
Assisted customers with product inquiries and recommendations.
Handled returns and exchanges according to company policies.
Collaborated with team members to ensure smooth store operations.
Operated point-of-sale systems for seamless transaction processing.
Monitored inventory levels and reported stock shortages promptly.
Provided excellent customer service to enhance shopping experience.