Ashleyn Trujillo
Chicago
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Willing to grow and contribute more to patient care.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Chicago
10.2022 - Current
- Assisted pharmacists in filling and dispensing prescriptions accurately.
- Managed inventory by restocking medications and supplies as needed.
- Processed insurance claims and handled billing inquiries effectively.
- Maintained cleanliness and organization of work areas and equipment.
- Collaborated with team members to ensure smooth pharmacy operations.
- Operated pharmacy software for prescription management and record keeping.
- Followed safety protocols to handle hazardous materials properly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Cashier/ Customer Service
The Home Depot Inc
Chicago
05.2022 - 10.2022
- Processed customer transactions efficiently at the checkout counter.
- Maintained a clean and organized work area throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Managed returns and exchanges according to store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Cashier/Customer Service
Castaways Restaurant
Chicago
05.2021 - 08.2021
- Processed customer transactions efficiently and accurately at Castaways Restaurant.
- Maintained cleanliness and organization of the cashier station.
- Assisted customers with menu inquiries and provided recommendations.
- Collaborated with team members to ensure smooth service flow during busy hours.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
Lincoln Park High School
Chicago, ILSkills
- Prescription management
- Inventory control
- Insurance processing
- Medication verification
- Customer relationship management
- Team collaboration
- Data entry accuracy
- Billing inquiries
- Problem solving
- Attention to detail
- Effective communication
- Training and development
- Customer service
- Pharmaceutical calculations
- Labeling accuracy
- Labeling prescriptions
- Proper labeling procedures
- Manual and automated medication dispensing
- Resolving customer issues
- Prescription filling
- Confidentiality and HIPAA
- Billing support
- Answering customer questions
- Problem-solving skills
- Troubleshooting malfunctioning equipment
- Insurance billing
- Patient confidentiality
- Workflow optimization
- Medicare and medicaid process
- Stocking shelves
- Ordering and stocking medications
- Quick learner
- Effective
- Empathetic
- Detail oriented
- Collaborative
- Listener
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Pharmacy Technician License
- Pharmacy Technician Certified Board 03/07/2025
- AphA Immunizer Certification 09/16/2025
- CPR Certification 09/06/2025
References
References available upon request.
Timeline
Pharmacy Technician
Walgreen's Pharmacy
10.2022 - Current
Cashier/ Customer Service
The Home Depot Inc
05.2022 - 10.2022
Cashier/Customer Service
Castaways Restaurant
05.2021 - 08.2021
Lincoln Park High School