Ashley Zastrow
Joliet
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BDC Representative
Hawk Chevy Cadillac of Joliet
Joliet, IL
09.2024 - Current
- Answer phone calls regarding customer’s needs.
- Explain vehicle differences and schedule appointments with customers for sales and service.
- Call customers to let them know they are also due for service to schedule their appointment
- Follow up with customers regarding interest in specific vehicles.
- Doing these tasks for multiple dealerships as a central BDC Department
Customer Service Representative
Lkq/finish master
Calumet City, IL
03.2024 - 05.2024
- Picked sales reps vehicle paint orders, answered calls, transferred calls, took orders, and made appointments.
BDC Sales Representative
Gerald Nissan of Naperville
Naperville, IL
04.2023 - 03.2024
- Make phone calls, talk to customers about vehicles they are interested in, update customers about inquired vehicles, make appointments for customers who want to see or buy a vehicle.
Picker/Packer
ReaderLink
Romeoville, IL
10.2022 - 03.2023
- Pick books
IHOP Server
IHOP
Aurora, IL
06.2021 - 03.2023
- Take orders, listen to details about orders, check on customers, serve customers food, and clean tables or side work after customers leave.
Walmart Team Lead
Walmart
Shorewood, IL
06.2020 - 11.2022
- Answer phone calls, help solve problems when needed, assign breaks and lunches for employees working.
Phone Bank Representative
People First Bank
Joliet, IL
06.2020 - 04.2021
- Make phone calls, update loans with clients, send emails to clients and customers, file paperwork, double check employees paperwork, organize files, update files, highlight important paperwork, work with Microsoft word, excel, and other basic computer apps.
Logistics Clerk
NFI Industries
Elwood, IL
10.2019 - 03.2021
- Assign the daily workload, complete all shipping documents for truckloads. Provide instructions to drivers, work with customer service, organize and file paperwork daily, complete monthly reports, distribute workloads through dispatch process to maintain a positive level of picker activity
Education
High school diploma - undefined
Joliet Central High School
Joliet, IL05.2019
Skills
- Assisted in enhancing customer support response times through process improvements Provided quality service in hospitality and call center positions Supported data analysis efforts to inform business decisions Aided in upselling initiatives to increase revenue Helped improve customer communication practices to foster loyalty and satisfaction Assisted in negotiation strategies to close sales deals Streamlined administrative tasks to boost productivity Managed front desk operations to ensure a welcoming environment for guests
Certification
- Driver's License
- Hazmat Endorsement
- CPR Certification
Timeline
BDC Representative
Hawk Chevy Cadillac of Joliet
09.2024 - Current
Customer Service Representative
Lkq/finish master
03.2024 - 05.2024
BDC Sales Representative
Gerald Nissan of Naperville
04.2023 - 03.2024
Picker/Packer
ReaderLink
10.2022 - 03.2023
IHOP Server
IHOP
06.2021 - 03.2023
Walmart Team Lead
Walmart
06.2020 - 11.2022
Phone Bank Representative
People First Bank
06.2020 - 04.2021
Logistics Clerk
NFI Industries
10.2019 - 03.2021
High school diploma - undefined
Joliet Central High School