Ashley Wright
Chicago,IL
Summary
Dynamic and results-oriented healthcare professional with extensive experience in patient care coordination and medical office administration. Proven ability to streamline operations and enhance patient satisfaction through superior customer service, medical billing expertise, and proficiency in Microsoft Office. Skilled in insurance verification and financial workflows. Steadfastly committed to patient confidentiality and supporting collaborative healthcare teams to achieve organizational excellence.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
UI Health
12.2023 - Current
- Verified and updated patient demographics, insurance eligibility, and guarantor details to ensure seamless billing and patient care
- Contacted patients to review and correct demographic or insurance information, documenting changes in internal systems
- Managed pre-registration errors and resolved issues in DNB (Discharged Not Billed) work queues to minimize delays in patient services
- Provided accurate cost estimates and collected deposits for services, ensuring clear communication regarding co-pays and financial responsibilities
- Delivered courteous and efficient customer service to patients, providers, and clinic staff, addressing inquiries and escalating issues when necessary
- Maintained up-to-date technical knowledge of payer requirements and financial clearance policies
Patient Care Coordinator
Northwestern Medicine (Cancer Center)
06.2019 - 12.2023
- Served as the first point of contact, delivering exceptional customer service to ensure a positive patient experience
- Collected and verified patient demographic and insurance information while adhering to organizational standards
- Coordinated patient appointments across multiple departments, ensuring seamless scheduling and reduced wait times
- Conducted medical necessity checks, handled prior authorizations, and addressed patient financial concerns, enhancing access to care.
- Collaborated with physicians and hospital departments to align patient care with operational goals
- Maintained HIPAA-compliant record-keeping practices to protect patient confidentiality and ensure regulatory compliance
- Managed approximately 30 incoming calls, emails, and faxes daily from customers.
Patient Access Representative
Advocate Medical Group
09.2018 - 06.2019
- Managed a high-volume call center environment, handling 60+ inbound calls daily to assist patients with scheduling appointments and inquiries
- Performed registration tasks, verified insurance eligibility, and ensured accurate entry of patient data into EMR systems
- Assisted with medication refills, coordinated referrals, and forwarded physician orders to support clinical workflows
- Adhered to strict HIPAA guidelines to maintain confidentiality and ensure compliance
- Demonstrated strong multitasking and problem-solving skills in a fast-paced, patient-focused environment
Account Representative
Harris & Harris
09.2017 - 09.2018
- Provided third-party account management services for the City of Chicago parking debt program, resolving client concerns and account discrepancies
- Processed payments, negotiated payment plans, and offered clear guidance on financial options and policies
- Handled 60+ calls daily, including both inbound and outbound inquiries, to resolve escalated issues efficiently
- Utilized systems like CUBS (Columbia Ultimate Business System) and Canvas to maintain accurate account records and improve client satisfaction
Education
Bachelor of Science - Health Administration
Aurora University
Aurora, IL12-2025
Associate of Applied Science - Health Sciences
City Colleges of Chicago
Chicago, IL08-2024
Skills
- Healthcare Administration: Patient Scheduling, Financial Clearance, Insurance Verification
- Administrative Support: EMR Systems (Epic, Cerner), Medical Records, Data Entry
- Compliance: HIPAA Standards, Patient Privacy, Legal Documentation
- Medical software applications
- Technical Skills: Microsoft Office Suite (Excel, Word, Teams)
- Healthcare coding
- Customer Service: Patient Advocacy, Conflict Resolution, Communication Skills
- Physician assistance
- Insurance billing procedures
- HIPAA compliance
Timeline
Medical Office Assistant
UI Health
12.2023 - Current
Patient Care Coordinator
Northwestern Medicine (Cancer Center)
06.2019 - 12.2023
Patient Access Representative
Advocate Medical Group
09.2018 - 06.2019
Account Representative
Harris & Harris
09.2017 - 09.2018
Bachelor of Science - Health Administration
Aurora University
Associate of Applied Science - Health Sciences
City Colleges of Chicago
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