Ashley Wilson
Junction,IL
Summary
Competent Phlebotomy Technician with 12 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
21
21
years of professional experience
Work History
CNA/Phlebotomist
Egyptian Health Dept
10.2023 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Documented patient information and care activities in electronic health record.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Monitored supply levels and placed orders for laboratory supplies.
Call Center Representative
Crosslink Tax Tech
08.2022 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered prompt service to prioritize customer needs.
- Continually updated knowledge of federal and state tax laws through professional development courses and seminars.
- Increased client satisfaction by providing timely and accurate tax advice tailored to individual needs.
- Collaborated with team members to ensure consistent quality of service across all client accounts.
- Reduced audit risks by diligently reviewing financial records and identifying potential discrepancies.
Phlebotomist
Quest Diagnostics
10.2020 - 01.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Packaged and shipped specimens to central lab daily.
- Collected Drug screens
- Collected Urine and stool samples and properly packaged them for send out.
Phlebotomy Supervisor
Ferrell Hospital
08.2013 - 10.2020
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Developed and implemented training processes to achieve high quality of care for patients.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Managed effective schedules to cover all department needs.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Interviewed and hired phlebotomists and office personnel for the company.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Upheld all compliance standards and kept team in line with requirements.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Reviewed and processed requisitions for laboratory tests.
- DOT certified, trained new hires to be DOT certified
- Collect drug screens and done Breath Alcohol testing
Phlebotomy Instructor
Southeastern Illinois College
08.2016 - 08.2018
- Coached students on individual level with patience and positive reinforcement.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Gathered and reported attendance records according to school and program protocols.
- Fostered strong relationships with local medical facilities, securing valuable externship opportunities for students to gain hands-on experience in real-world settings.
- Enhanced student comprehension by incorporating hands-on activities and real-world examples in phlebotomy lessons.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
- Upheld classroom rules and regulations according to campus and department guidelines.
- Provided educational lectures and facilitated discussions on weekly basis.
Dispatcher
Medforce EMS
04.2015 - 10.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel
- Directed dispatching, and routes
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
CNA/Phlebotomist
Fountainview Nursing Home
01.2004 - 06.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Education
High School Diploma -
Eldorado High School
Eldorado, IL05.2004
Phlebotomy License -
Southeaster Illinois College
Harrisburg, IL11.2012
No Degree - Psychology
Southeastern Illinois College
Harrisburg, ILSkills
- Phlebotomist
- Vital signs monitoring
- Basic Life Support
- Reliable team player
- HIPAA Compliance
- Electronic Charting
- CNA Certification
- CPR Certification
- DOT Certified
Timeline
CNA/Phlebotomist
Egyptian Health Dept
10.2023 - Current
Call Center Representative
Crosslink Tax Tech
08.2022 - 10.2023
Phlebotomist
Quest Diagnostics
10.2020 - 01.2022
Phlebotomy Instructor
Southeastern Illinois College
08.2016 - 08.2018
Dispatcher
Medforce EMS
04.2015 - 10.2017
Phlebotomy Supervisor
Ferrell Hospital
08.2013 - 10.2020
CNA/Phlebotomist
Fountainview Nursing Home
01.2004 - 06.2016
High School Diploma -
Eldorado High School
Phlebotomy License -
Southeaster Illinois College
No Degree - Psychology
Southeastern Illinois College
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