- Swimming
- Learning new cooking techniques and expanding my culinary skills
- App Development
- Watching Movies and TV Shows
- Music
- Baking
- Animal Welfare Advocacy
- Design and Build Websites
Ashley Vanauken
Peoria,IL
Summary
Accomplished writer at AnyStories/NovelSnack, adept in crafting compelling serialized fiction. Demonstrated exceptional storytelling and editing skills, enhancing reader engagement by 20%. Proven ability to resolve complex issues with professionalism at Cox Communications. Skilled in creative collaboration and active listening, driving customer satisfaction and retention.
Overview
21
21
years of professional experience
Work History
Writer
AnyStories/NovelSnack
Peoria, IL
01.2020 - Current
- Crafted serialized fiction tailored to platform audience and genre expectations.
- Edited manuscript drafts for clarity, consistency, and narrative flow.
- Developed engaging story arcs aligned with reader retention goals.
- Maintained style continuity across chapters and recurring characters.
Internet Technical Support Representative
Cox Communications
Peoria, IL
01.2006 - 01.2012
- Resolved internet connectivity issues using network diagnostics, modem resets, and router configuration.
- Guided customers through service restoration, equipment setup, and Wi-Fi troubleshooting steps.
- Documented trouble tickets accurately in CRM systems and updated case notes for follow-up.
- Interpreted signal levels, connection logs, and provisioning details to isolate service disruptions.
Customer Service Representative
HGS - Hinduja Global Solutions Limited
Peoria, IL
12.2012 - 01.2018
- Resolved complex customer inquiries through inbound calls, chat, and email with accuracy and professionalism.
- Documented interactions and case details in CRM systems to maintain clear service records.
- De-escalated difficult complaints by applying active listening and policy-based solutions.
- Guided customers through account updates, billing questions, and service issue resolution.
Education
No Degree - Applied Sciences
Illinois Central College
No Degree - BSN - Nursing
Methodist School For Nursing
Peoria IL05-2020
Skills
- Creative writing
- Editing
- Grammar usage
- Research
- Idea brainstorming
- Content creation
- Effective writing
- Exceptional storytelling
- Content editing
- Document editing
- Proofreading
- Creative collaboration
Interests
Timeline
Writer
AnyStories/NovelSnack
01.2020 - Current
Customer Service Representative
HGS - Hinduja Global Solutions Limited
12.2012 - 01.2018
Internet Technical Support Representative
Cox Communications
01.2006 - 01.2012
No Degree - Applied Sciences
Illinois Central College
No Degree - BSN - Nursing
Methodist School For Nursing