Ashley Steffen
Collinsville
Summary
Resourceful Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Store Manager
Pete’s Hometown Grocery
Troy
04.2026 - Current
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff to improve customer service skills.
- Managed inventory levels and organized product displays for optimal presentation.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Addressed customer inquiries and resolved issues effectively and efficiently.
Branch Manager
1st MidAmerica Credit Union
Edwardsville
05.2022 - 02.2026
- I managed the sales and service culture in the branch.
- Executed daily operations and built new business opportunities.
- Ensured compliance with policies and procedures while overseeing transaction processing by staff.
- Maintained comprehensive reports on incentives, branch goals, audits, and other metrics to support strategic planning.
- Developed strategic initiatives to promote credit union products and services effectively.
- Analyzed branch performance metrics to identify areas for improvement and growth.
- Fostered relationships with members to ensure their financial needs were met promptly.
- Conducted regular performance reviews for all employees in the branch.
Branch Manager
Busey Bank
Glen Carbon
01.2020 - 04.2022
- I was responsible for handling day to day operations.
- I handled new accounts as well as existing accounts.
- I was responsible for cash control, audits and upholding regulations.
- I led my team, trained and was a mentor to them.
- I was responsible for maintaining accounts, safe deposit boxes, customer referrals and loans.
Guest Service Manager
Pilot Flying J
Troy
01.2017 - 01.2020
- Managed team through training, coaching, and scheduling breaks/lunches to maintain effective service levels.
- Handled store operations including sales, payroll, end of day paperwork, and lottery counts to ensure smooth daily functions.
- Managed cash handling processes by overseeing glory safe, counting coins, and reconciling cash drawers.
- Checked in vendors and verified accuracy of orders to ensure proper inventory management.
- Received our truck and separated stock for placement in the store.
Education
Bachelor of Science - Business Administration And Management
Southern Illinois University at Edwardsville
Edwardsville, IL 08.2009 - 05.2015
Skills
- Retail Operations
- Inventory Management
- Sales Reporting
- Microsoft Office Suite
- Time management
- Problem Solving
- Results Driven
- Leadership
- Communication skills
- Customer service
- Inventory management
- Operational efficiency
Timeline
Assistant Store Manager
Pete’s Hometown Grocery
04.2026 - Current
Branch Manager
1st MidAmerica Credit Union
05.2022 - 02.2026
Branch Manager
Busey Bank
01.2020 - 04.2022
Guest Service Manager
Pilot Flying J
01.2017 - 01.2020
Bachelor of Science - Business Administration And Management
Southern Illinois University at Edwardsville
08.2009 - 05.2015