Ashley Sparrey
Tinley Park
Summary
Hospitality professional with over 15 years of experience in the customer service industry, including 10 years in serving and 8 years in bartending. Expertise in mixology and a genuine passion for crafting unique cocktails ensure every guest enjoys an exceptional experience. Recognized for reliability, flexibility, and a positive attitude, consistently delivering outstanding service while creating a welcoming atmosphere. Committed to enhancing customer satisfaction through attentive service and a keen understanding of guest needs.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Coppolillo's Italian Steakhouse
Crown Point, IN
09.2024 - Current
- Crafted signature cocktails and tailored drink menus based on seasonal ingredients.
- Trained new staff on bar procedures and customer service excellence.
- Kept track of inventory and ordered supplies to ensure optimal stock levels.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Provided exceptional customer experiences, enhancing guest satisfaction and loyalty.
Server/Bartender
Culinary Misfits
Crown Point, IN
07.2023 - 06.2024
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification of customers to verify age requirements for alcohol purchases.
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
Server/Bartender
Texas Roadhouse
Tinley Park, IL
06.2021 - 07.2023
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification of customers to verify age requirements for alcohol purchases.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Managed my own money daily, having the mathematical skills to give proper change.
Education
Bachelor’s of Arts - Psychology
Governor’s State University
University Park, IL12.2022
Associates of Arts - undefined
Moraine Valley Community College
Palos Hills, IL05.2019
Skills
- Mental health support
- Breathing techniques
- Relaxation Techniques
- Critical thinking skills
- Reading Comprehension
- Serving/Bartending
- Excellent customer service skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
AWARDS
Dean’s List, Tau Sigma Honor Society, National Honor Society, Graduated Cum Laude
Timeline
Bartender/Server
Coppolillo's Italian Steakhouse
09.2024 - Current
Server/Bartender
Culinary Misfits
07.2023 - 06.2024
Server/Bartender
Texas Roadhouse
06.2021 - 07.2023
Associates of Arts - undefined
Moraine Valley Community College
Bachelor’s of Arts - Psychology
Governor’s State University