Ashley Shaw
Cortland
Summary
Administrative professional with robust background in managing office operations and optimizing administrative procedures. Consistently flexible and reliable, adapting to dynamic needs while maintaining focus on organizational goals. Highly experienced in insurance appraisal process. High level of experience in Xactimate estimating software. Congenial and enthusiastic contributor and supporter of team goals. Known for excellent analytical, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Head of Administration/Appraisals
Dupage Adjusters
Downers Grove, IL
07.2021 - 11.2025
- Created the appraisal department and was the sole employee for recovering disputed items for insurance property claims
- Kept track of company data and statistics
- Conducted interviews and completed the hiring process while overseeing the team
- Prepared payroll
- Prepared appraisal contracts between appraiser and homeowner
- Handled all correspondence between insurance companies and elected appraisers / umpires
- Accomplishments in 2025
- Wrote approximately 115 estimates for initiating appraisal
- Earned over $1.5 million in won appraisal awards
Administrative Assistant/General Contractor
Dupage Adjusters
Downers Grove, IL
03.2020 - 07.2021
- Inspected interior and exterior of homes for storm related damages
- Wrote repair estimates in Xactimate for property claims to be submitted to insurance
- Inventoried non-salvageable personal property
- Set up & met with subcontractors for initial scope review and timeline management
- Assisted with supplementing for estimating and managing overflow resources
Territory Manager
ADT Security Solutions
Broadview, IL
01.2020 - 04.2020
- Meets with new homeowners to discuss security system
- Conducts home safety checks
- Assists homeowners in creating action plans for the home
- Completes sales with customers
Assistant Store Manager & Head of Sales
Rent-A-Center
Bolingbrook, IL
05.2019 - 01.2020
- Performs daily store opening and closing procedures
- Handles cash and all bank deposits
- Conducts customer verification procedures for all rentals
- Audits files on a weekly basis
- Prepares paperwork, reviews status, and schedules all deliveries for outgoing product
- Assists in interviewing and training all new employees
- Starting Position Sales Associate - Ending Position Assistant Manager
Property Manager
Public Storage
Bolingbrook, IL
01.2019 - 05.2019
- Conducts rentals of storage units
- Fills out rental documents and files the paperwork
- Keeps facility and office clean
- Puts together monthly reports for upper management review
- Creates merchandise displays in office
- Conducts daily bank runs, keeps track of office money and bank slips
Education
Associates - Health Science
Rasmussen College
Aurora, IL01.2018
Skills
- Xactimate / Xactcontents
- Insurance Appraisals
- Insurance Property Claims
- Construction Knowledge
- Statistics and Data Analysis
- Google Workspace Tools
- Organizational leadership
- Document management
- Operations management
- Meeting facilitation
- Office administration
- Data entry
Timeline
Head of Administration/Appraisals
Dupage Adjusters
07.2021 - 11.2025
Administrative Assistant/General Contractor
Dupage Adjusters
03.2020 - 07.2021
Territory Manager
ADT Security Solutions
01.2020 - 04.2020
Assistant Store Manager & Head of Sales
Rent-A-Center
05.2019 - 01.2020
Property Manager
Public Storage
01.2019 - 05.2019
Associates - Health Science
Rasmussen College