Ashley Scott
Gurnee
Summary
I’m leaning toward a being jack of all trades, I’m heavily involved in fields that pertain to customer service, food service, and cleanliness. My experiences have trained me to handle situations that require patience, conflict, emotional control and answering questions that involve my knowledge learning from the company.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Desk Agent
Great Wolf Lodge
Gurnee
06.2024 - Current
- Greeted and welcomed guests upon arrival at the hotel lobby.
- Managed check-in and check-out processes efficiently for all guests.
- Resolved and guest opportunities that involves leadership
- Explained and directed guest for locations and activities within lodge, also including times.
- Reviewing billing and remaining balances, also explaining our authorization processes
- Ensuring to check proper identification and preventing card fraud
- Promoting sales for any add-ons upon checking in and giving out extended stay rates to in house guest.
- Requesting housekeeping to deliver items when needed.
- Working in the back office organizing folios, answering calls/transferring calls from housekeeping team and guest inquiring about there stay coming up or communicating info with our central reservations team.
- Verified accuracy of room rates and other charges during check-in process.
Housekeeper//Public Area Attendant
Great Wolf Lodge
Gurnee
12.2023 - Current
- Followed safety protocols for chemical handling and equipment use during cleaning tasks.
- Managed laundry operations, efficiently washing, drying, and folding linens and towels.
- Restocked cleaning supplies and amenities to ensure availability for housekeeping staff.
- Collaborated with team members to complete daily cleaning assignments.
- Demonstrated strong attention to detail while inspecting rooms for cleanliness standards.
- Cleaned bathrooms, including toilets, tubs, showers.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Food Service Worker
Raising canes
Gurnee
09.2021 - 01.2022
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and organization of workstations throughout service hours.
- Assisted customers with menu selections and food inquiries.
- Prepped food upon opening and ensuring food safety, such as temperature checks, cross contamination and keeping area sterile.
- Working drive-thru, handling drinks, and taking payment by window.
- Stocking drinks, clean front area and collecting trash from customers.
- Collaborated with team members to ensure timely service during peak hours.
- Cleaned kitchen areas, equipment and utensils.
Education
Warren Township High School
Gurnee, ILSome College (No Degree) - Dental Hygiene
College of Lake County
Grayslake, ILSkills
- Front desk operations
- Guest check-in/out
- Billing review
- Fraud prevention
- Prep
- Sanitation
- Customer service
- Cleaning
Languages
English
Full Professional
Spanish
Elementary
Affiliations
- Art
- Music
- Fitness
- Dance
Timeline
Front Desk Agent
Great Wolf Lodge
06.2024 - Current
Housekeeper//Public Area Attendant
Great Wolf Lodge
12.2023 - Current
Food Service Worker
Raising canes
09.2021 - 01.2022
Warren Township High School
Some College (No Degree) - Dental Hygiene
College of Lake County