Ashley Schaeffer
Mundelein
Summary
Customer-focused professional with a solid background in technology, including software development and technical support. Skilled in multitasking, time management, and problem-solving to enhance customer satisfaction and drive positive outcomes. Adaptable team player committed to continuous learning and applying new knowledge to improve performance and support project management.
Overview
2027
2027
years of professional experience
Work History
Public Safety Officer
Allied Universal Security
Barrington
04.2023 - 03.2026
- Conducted regular patrols, effectively deterring unlawful activity and maintaining order.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Responded promptly to alarms and incidents, assessing situations effectively.
- Monitored premises to ensure safety and security for all personnel.
- Enforced facility rules and regulations to promote a secure environment.
- Prepared detailed incident reports, ensuring compliance and facilitating internal review processes.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
- Developed positive relationships with community members, fostering trust and enhancing cooperation.
School Bus Monitor
Illinois Central School Bus
Park City
09.2017 - 12.2023
- Supervised student behavior during bus rides to ensure safety and compliance.
- Assisted children with disabilities boarding and disembarking from the school bus.
- Monitored loading and unloading processes to ensure safety and compliance with protocols.
- Conducted emergency drills to prepare students for safe evacuation procedures.
- Educated students on bus etiquette and safety rules to promote a safe and respectful environment.
- Engaged in conversations with students to address their needs and concerns, fostering a supportive atmosphere during rides.
- Communicated effectively with drivers to address student needs and concerns.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Instructed passengers to remain seated and maintain order during transit to ensure safety.
- Reminded passengers of safety protocols and enforced adherence.
- Reported any incidents or unsafe conditions to management promptly and accurately.
Cashier
Walmart
Waukegan
06.2013 - 08.2017
- Processed customer transactions efficiently, ensuring quick and accurate service at the point of sale.
- Handled cash, credit, and gift card transactions accurately.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Provided excellent customer service to enhance shopping experience.
- Provided excellent customer service while promoting loyalty programs, enhancing customer engagement and sales potential.
- Resolved customer complaints promptly and professionally.
- Assisted customers with product inquiries and recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collaborated with team members to ensure smooth operations.
- Stocked shelves with merchandise to ensure product availability.
- Conducted price checks for special orders or discounts as requested by customers.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers, fostering a knowledgeable team and improving overall performance.
- Trained and mentored new cashiers, fostering a knowledgeable team and improving overall performance.
Security Officer
Monterrey
Mundelein
Education
GED -
College of Lake County
Grayslake, IL06-2027
Skills
- Emergency response
- Safety protocols
- Safety compliance
- Risk assessment
- Incident reporting
- Customer service
- Attention to detail
- Team collaboration
- Effective communication
- Conflict resolution
- Interpersonal communication
Timeline
Public Safety Officer
Allied Universal Security
04.2023 - 03.2026
School Bus Monitor
Illinois Central School Bus
09.2017 - 12.2023
Cashier
Walmart
06.2013 - 08.2017
Security Officer
Monterrey
GED -
College of Lake County