Ashley Sauer
Lockport
Summary
Reliable, flexible, and agile adapting manager with long-standing presence in retail. Customer focused partnership, increasing sales over quota, as well as to LY (last year), and team building are some top areas of strength. All while being versed in all aspects of operating a retail establishment including but not limited to, opening/closing procedures, banking, merchandising, inventory management, scheduling, recruiting and talent building. Keeps operations efficient and productive while on track to consistently meet and exceed company standards. Skilled in customer service relations, customer experience, multi-unit management, coaching, organizing, strong verbal and written communication.
Overview
15
15
years of professional experience
Work History
Store Manager
CosmoProf
Plainfield
2015.06 - Current
- Delivered exceptional customer service while adhering to company brand standards, leading team members to do the same through talent development and personal example.
- Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability.
- Train/mentor team members in completing daily tasks and operations by company procedures and rules.
- Managed inventory levels, restocked orders, processed customer special orders, conducted inventory counts to minimize loss, and executed full physical inventory every nine months to control shrink.
- Process sales, reconcile cash/tills and make bank deposits to facilitate opening and closing procedures.
- Prepare weekly scheduling, verifying time cards, and processing payroll.
- Main point of contact to resolve customer issues and concerns.
- Maintain consistent and timely communication with regional director and district manager,
Housekeeper
Jenny's Cleaning
New Lenox
2011.01 - 2015.10
- Communicated with clients to understand their specific cleaning needs and preferences.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Cleaned kitchens, including floors, counters and appliances.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Adapted cleaning techniques based on various surface materials.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted professionally with clients and guests when performing cleaning duties.
Picker and Packer
Michaels Warehouse
New Lenox
2014.12 - 2015.04
- Following a system of picking and placing specific items into boxes in an organized manner.
- Used electronic mobile RF gun to track items being picked and packed.
- Standing/walking for eight to twelve hour shifts.
- Lifting up to fifty pounds at a time.
- Bending and crouching.
- Adhering to all safety protocols while in the warehouse.
Crew Trainer
Mcdonalds, PDI FOODS
New Lenox
2013.05 - 2014.10
- Trained new crew members on operational procedures for lobby, drive thru, and front counter to ensure smooth service and adherence to standards.
- Maintained professional customer service to enhance customer satisfaction and experience.
- Received and processed customer orders at drive thru and front counter.
- Delivered food orders to customers promptly at the front counter and drive thru.
- Preparing drinks, sides, and desserts for orders.
- Completed all shift tasks before shift change to ensure seamless transitions and operational efficiency.
- Performed housekeeping tasks regularly to maintain cleanliness.
Sales Associate/Kids Club Associate
Michaels Arts And Crafts
Orland Park
2011.10 - 2013.03
- Planning saturday kids club activities.
- Completing Kids clubs activities with all signed up club members.
- Assuring the safety of all kids club members.
- Assuring all children go with their correct guardian at the end of activities.
- Customer Service.
- Stocking and merchandizing.
- Plan o gram completion.
- Processed incoming shipments for inventory accuracy.
Education
High School Diploma -
Lincoln-way Central High School
New Lenox, IL2014-05
Skills
- Customer experience/ relations
- Building inclusive, diverse, and talented teams
- Results driver
- Merchandising
- Following company standards, policies and procedures
- Strong written and verbal communication
- Organizational skills not limited to merchandising and document retention
- Work Planning and Prioritization
- Store operations oversight
- Goals and performance
- Multitasking
Timeline
Store Manager
CosmoProf
2015.06 - Current
Picker and Packer
Michaels Warehouse
2014.12 - 2015.04
Crew Trainer
Mcdonalds, PDI FOODS
2013.05 - 2014.10
Sales Associate/Kids Club Associate
Michaels Arts And Crafts
2011.10 - 2013.03
Housekeeper
Jenny's Cleaning
2011.01 - 2015.10
High School Diploma -
Lincoln-way Central High School