Ashley Salgado
Chicago
Summary
Detail-oriented and bilingual administrative professional with experience in high-volume scheduling, data entry, and customer-facing support roles. Currently pursuing an Administrative Medical Assistant Certification to transition into a healthcare administrative environment. Known for accuracy, confidentiality, and adaptability when working with electronic systems and sensitive information. Strong communicator with a proven ability to support fast-paced teams, coordinate workflows, and maintain organized records. Fluent in English and Spanish.
Overview
8
8
years of professional experience
Work History
Cashier / Administrative Support
Trino's Pizza
Chicago
01.2018 - Current
- Managed phone inquiries, order coordination, and accurate data entry
- Processed transactions with 100% accuracy and balanced registers
- Maintained organized and professional work environment
- Assisted customers with menu selections, providing recommendations for optimal service.
- Ensured compliance with health and safety regulations in food handling practices.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Call Center Representative / Scheduling Support
JRA Management
Chicago
02.2024 - 07.2024
- Scheduled and coordinated 100+ client appointments daily, ensuring accuracy and timely confirmation
- Verified client information and documentation prior to appointments
- Maintained detailed electronic records with accuracy and confidentiality
- Served as a liaison between clients and internal departments
- Delivered professional customer service in a high-volume environment
- Resolved issues by following company protocols and guidelines.
- Escalated unresolved issues to appropriate departments for resolution.
- Navigated through computer systems to review information and respond appropriately to callers.
Transaction Specialist / Data Entry
Manpower
Chicago
02.2023 - 10.2023
- Performed high-volume data entry and verification with a 99% accuracy rate
- Reviewed and validated documentation for completeness and accuracy
- Maintained strict confidentiality of sensitive records
- Assisted with training new staff on workflow procedures
- Used Microsoft Excel and internal systems to track and manage data
- Managed documentation for compliance with company policies and regulations.
- Verified accuracy of financial documents prior to processing transactions.
Drive-Thru Cashier
Portillo's Hot Dogs
Chicago
08.2020 - 05.2021
- Handled 50+ transactions per shift in a fast-paced environment
- Used multi-line communication systems to relay accurate information
- Assisted with training and peak-hour support
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Trained new cashiers on procedures and best practices for customer service.
- Followed health and safety protocols to maintain a safe work environment.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Education
Administrative Medical Assistant Certification -
Institute For Workforce Education At Lewis University
Chicago, IL02.2026
High School Diploma -
Golder College Prep
Chicago, IL06.2021
Skills
- Appointment scheduling and calendar coordination
- High-volume data entry and record accuracy
- Electronic records management
- Confidential information handling
- Multi-line phone systems operation
- Problem resolution skills
- Empathy and patience in customer service
- Microsoft Office applications expertise
- Administrative and office support
- Team collaboration skills
- Bilingual communication
- Electronic Records (Academic EPIC Training)
- Medical Billing Software (Academic Exposure)
- Medical terminology (Academic Exposure)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Call Center Representative / Scheduling Support
JRA Management
02.2024 - 07.2024
Transaction Specialist / Data Entry
Manpower
02.2023 - 10.2023
Drive-Thru Cashier
Portillo's Hot Dogs
08.2020 - 05.2021
Cashier / Administrative Support
Trino's Pizza
01.2018 - Current
Administrative Medical Assistant Certification -
Institute For Workforce Education At Lewis University
High School Diploma -
Golder College Prep