Ashley Rice
Dekalb
Summary
Dynamic team leader with extensive experience at Wal-Mart, excelling in customer relationship management and team coordination. Proven track record in enhancing operational efficiency and training staff to achieve high performance. Skilled in shift scheduling and merchandising strategy, fostering a self-sufficient team that consistently meets service standards.
Overview
12
12
years of professional experience
Work History
Overnight Team Lead
Wal-Mart
Dekalb
11.2020 - Current
- Supervised overnight team, ensuring efficient store operations and high customer satisfaction.
- Resolved customer inquiries and complaints effectively, ensuring a positive shopping experience.
- Implemented workflow improvements to enhance team performance during overnight shifts.
- Trained new team members on company policies and safety procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance, providing feedback and coaching to enhance individual contributions.
- Maintained cleanliness and organization in all areas of the store during shifts.
- Interviewed prospective employees and provided input to HR on hiring decisions.
MOD Team Supervisor
Wal-Mart
Dekalb
01.2018 - 11.2020
- Evaluated current and upcoming planograms to determine required completion hours, optimizing scheduling.
- Coordinated planogram execution with store management to ensure alignment with merchandising strategies.
- Led team in resetting planograms across store to enhance product visibility.
- Trained each associate to develop skills that would make them more efficient and dependable at their tasks.
- Understood team strengths and assigned tasks accordingly.
- When I left this role, I was confident that I had helped create a much more self-sufficient and reliable team.
Customer Service Manager
Wal-Mart
Dekalb
08.2017 - 01.2018
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Trained new staff on customer service protocols and product knowledge.
- Delegated tasks to team members according to shift requirements and individual strengths.
- Oversaw daily operations and monitored team performance in a fast-paced retail environment to maintain service standards.
- Processed returns and exchanges according to company policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
Salesfloor Stocker
Wal-Mart
Dekalb
11.2015 - 08.2017
- Stocked shelves with new merchandise while removing outdated or damaged items to ensure quality offerings.
- Faced products on shelves and displays to enhance product visibility and meet company standards.
- Provided excellent customer service by assisting shoppers with inquiries.
- Maintained clean and safe working environment to support team efficiency and customer satisfaction.
Shift Team Lead
Turkey Hill
Whitehall
10.2013 - 06.2014
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on company policies and operational procedures.
- Addressed customer complaints promptly and professionally in order to maintain good customer relations.
- Monitored inventory levels and restocked supplies to ensure availability and prevent disruptions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Inspected truck deliveries for quality and completeness, ensuring all products met standards.
- Performed regular cleaning tasks to maintain store cleanliness and enhance customer experience.
Education
Wal-Mart's Academy
Skills
- Team leadership
- Team coordination
- Shift scheduling
- Customer relationship management
- Sales analysis
- Merchandising strategy
- Problem solving
- Leadership experience
Timeline
Overnight Team Lead
Wal-Mart
11.2020 - Current
MOD Team Supervisor
Wal-Mart
01.2018 - 11.2020
Customer Service Manager
Wal-Mart
08.2017 - 01.2018
Salesfloor Stocker
Wal-Mart
11.2015 - 08.2017
Shift Team Lead
Turkey Hill
10.2013 - 06.2014
Wal-Mart's Academy