Ashley Rials
Urbana,IL
Summary
Adaptable and goal oriented with about twenty years experience in customer service. Known for being versatile, committed and hardworking. I am pursuing a role where i can continue to utilize my skills effectively.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Illinois Department of Human Services
12.2021 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed and implemented personalized care plans tailored to individual client needs.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assistant Deli Manager
Harvest Market
07.2020 - 09.2021
- Supervised deli operations to ensure compliance with health and safety regulations.
- Trained and mentored new staff on food preparation techniques and customer service standards.
- Collaborated with management to optimize inventory levels and reduce waste.
- Developed marketing displays to enhance product visibility and drive sales growth.
- Addressed customer inquiries and resolved complaints to maintain high satisfaction levels.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
Prepared Foods Team Member
Harvest Market
10.2019 - 07.2020
- Prepared high-quality food items following strict safety and hygiene standards.
- Collaborated with team members to ensure timely product availability during peak hours.
- Conducted regular quality checks on prepared foods to maintain consistency and standards.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Prepared food items by following recipes and product directions.
- Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
Sales Associate
Macy's
10.2018 - 01.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized sales floor and effective inventory displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Implemented merchandising strategies to maximize product visibility and drive sales performance.
Sales Associate
Bergner's Department Store
12.2017 - 08.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
GED -
Parkland College
Champaign, IL05-2017
Skills
- Exceptional customer service
- Goal oriented
- Excellent people skills
- Reliable and punctual
- Cash handling
- Flexible schedule
- I can work meat slicer, cash register, label printer/scanner, ovens, etc
- Display setup
- Reading comprehension skills
- Meal preparation
- Task delegation
- Staff training
- Teamwork and collaboration
- Deli product packaging
- Multitasking
- Team leadership
- Adaptability and flexibility
Timeline
Personal Care Assistant
Illinois Department of Human Services
12.2021 - Current
Assistant Deli Manager
Harvest Market
07.2020 - 09.2021
Prepared Foods Team Member
Harvest Market
10.2019 - 07.2020
Sales Associate
Macy's
10.2018 - 01.2019
Sales Associate
Bergner's Department Store
12.2017 - 08.2018
GED -
Parkland College