Ashley Quintero
Chicago
Summary
Dynamic server with a proven track record, excelling in customer service and upselling techniques. Bilingual in English and Spanish, thrive in high-pressure environments, consistently enhancing guest experiences and driving sales. Recognized for exceptional teamwork and conflict resolution skills, maintaining a welcoming atmosphere while managing multiple tasks efficiently.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Server
Olive Garden
Chicago
08.2023 - Current
- Independently manage 20+ tables per shift during peak hours in a fast-paced, full-service restaurant
- Handle full service from greeting to payment, including pre-bussing, refills, and food running
- Anticipate guest needs with proactive refills and attentive service
- Increase sales through confident upselling of food and alcoholic beverages
- Stay highly organized using handwritten notes and a clean, efficient workspace
- Consistently praised by guests and managers for delivering high-quality hospitality
Barista
Sweet Dragon Boba
Chicago
06.2023 - 08.2023
- Prepared custom drinks and snacks while handling $500–$1,000 in sales per shift
- Learned the menu quickly and ensured fast, accurate service
- Built strong customer relationships with friendly, personalized service
- Maintained a clean, efficient workspace during busy hours
- Trusted with cash handling, opening/closing tasks, and smooth front-of-house flow
- Regularly praised for speed, reliability, and customer care
Host
Stefani Prime
Lincolnwood
11.2022 - 06.2023
- Greeted and seated 400–500 guests per shift in a high-volume, upscale restaurant
- Used OpenTable to manage reservations, reduce wait times, and improve table turnover
- Handled guest check-ins, takeout coordination, and special seating requests
- Arranged accommodations for large parties and special occasions
- Maintained a welcoming front desk while coordinating smoothly with servers and managers
Server
Sabor a Gloria
Chicago
02.2020 - 11.2022
- Managed up to 12 tables solo during dinner shifts, plus all takeout and phone orders
- Handled 8+ phone orders per shift with accuracy and speed
- Provided full-service hospitality for dine-in and takeout guests
- Trusted with opening, closing, register handling, and front-of-house prep
- Maintained smooth service flow and a welcoming atmosphere during peak hours
Education
Informatics -
Dominican University
River Forest, IL05-2027
Skills
- Bilingual in English and Spanish
- Teamwork and collaboration
- Customer service excellence
- Time management
- Multitasking in high-pressure environments
- Experienced with POS systems
- Upselling techniques
- Conflict resolution
Certification
- BASSET
- Food Handlers
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Olive Garden
08.2023 - Current
Barista
Sweet Dragon Boba
06.2023 - 08.2023
Host
Stefani Prime
11.2022 - 06.2023
Server
Sabor a Gloria
02.2020 - 11.2022
Informatics -
Dominican University
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