Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Quinby

Rockford

Summary

Results-driven role model with expertise in process improvement and training development. Proven ability to enhance workflow efficiency and resolve logistical challenges. Strives for great customer service relationships while ensuring timely shipments.

Overview

11
11
years of professional experience

Work History

International shipping lead

Waldom electronics
Rockford
12.2024 - Current
  • Coordinated daily shipping operations to ensure on time shipments.
  • Inspected outgoing shipments for accuracy, ensuring all items were correctly packaged.
  • Collaborated with team members to streamline shipping processes and improve delivery times.
  • Collaborated with warehouse staff to ensure timely delivery of goods.
  • Trained new employees on warehouse operations, including picking, packing and shipping items.
  • Developed and implemented process improvements to increase shipping efficiency.
  • Coordinated with vendors to arrange transportation services for outbound shipments.
  • Provided guidance and technical assistance to other departments within the organization regarding logistics issues.
  • Investigated customer complaints related to shipments and took corrective action where necessary.
  • Cultivated positive relationships with FedEx, UPS and DHL personnel.
  • Identified and resolved discrepancies between inventory records and actual shipments.

Operations and training Supervisor

UPS
Rockford
10.2017 - 12.2024
  • Half of my experience was in operations, and the other half was in the training department.
  • Monitored employee performance during training to provide feedback.
  • Led workshops on safety procedures and operational best practices.
  • Collaborated with management to identify training needs and gaps.
  • Assisted in onboarding processes for new team members effectively.
  • Conveyed current policy, procedure and compliance information to employees.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Instructed trainees on proper use of office equipment and software applications.
  • Identified and communicated to management regarding areas needing additional training.
  • Supervised daily operations to ensure workflow efficiency and compliance.
  • Conducted regular performance evaluations to support team development.
  • Facilitated communication between departments to streamline operations.
  • Resolved operational issues promptly to minimize disruption in workflows.
  • Provided support to other departments as needed to meet organizational goals.
  • Monitored staff performance and provided feedback for improvement.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Performed audits of operational processes in order to identify potential risks or areas of improvement.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Monitored daily operations to ensure on-time fulfillment with strict deadlines.
  • Monitored employee time management and prioritized hot items.

Shift Manager

Spinning Slots
Rockford
12.2021 - 03.2024
  • Delivered exceptional customer service by attending to guest needs promptly.
  • Managed daily business operations, ensuring smooth opening procedures.
  • Monitored site activities and equipment usage for optimal performance.
  • Handled cash register operations, including opening and closing during shift transitions.

Shift Manager

dunkin donuts
Rockford
11.2014 - 06.2017
  • Supervised daily operations and ensured smooth workflow across all shifts.
  • Trained and mentored new staff on company policies and procedures.
  • Monitored team performance to maintain high standards of service quality.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Provided coaching and guidance to team members when necessary, to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Ensured compliance with food safety regulations and quality standards.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

East High School
Rockford, IL
06-2015

Skills

  • Shipping coordination
  • Process improvement
  • Inventory management
  • Training development
  • Customer service
  • Effective communication
  • Problem solving
  • Time management
  • Workflow efficiency
  • Loading and unloading
  • Employee coaching
  • Warehousing operations
  • Warehouse safety
  • Package handling
  • Inventory software
  • Product knowledge
  • Attention to detail
  • Heavy lifting
  • Shipping and receiving

References

References available upon request.

Timeline

International shipping lead

Waldom electronics
12.2024 - Current

Shift Manager

Spinning Slots
12.2021 - 03.2024

Operations and training Supervisor

UPS
10.2017 - 12.2024

Shift Manager

dunkin donuts
11.2014 - 06.2017

High School Diploma -

East High School

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Ashley Quinby