Ashley Ocasio
Rolling Meadows
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Senior Donor Family Specialist
Gift of Hope Organ & Tissue Donor Network
04.2017 - Current
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Contributed to ongoing professional development by attending seminars, workshops, and conferences on grief counseling methodologies.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Trained new department colleagues in best practices to ensure consistent service delivery across the organization.
- Built solid and trusting rapport with families, fostering trust and communication to meet individual needs.
- Organized workshops focused on specific aspects of grief, such as the emotional impact of sudden loss or coping with anniversaries and holidays.
- Connected individuals seeking additional support with appropriate community resources, such as mental health services, support groups, and workshops.
Administrative Assistant to Medical Director
Advocate Lutheran General Hospital
05.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Hooksett, NH08-2025
Certificate Nonprofit Leadership - Organizational Leadership
Southern New Hampshire University
Hooksett, NH01-2025
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH11-2022
Skills
- Task prioritization
- Adaptability and flexibility
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Professional boundaries
- Change management
Timeline
Senior Donor Family Specialist
Gift of Hope Organ & Tissue Donor Network
04.2017 - Current
Administrative Assistant to Medical Director
Advocate Lutheran General Hospital
05.2015 - 04.2017
Master of Science - Organizational Leadership
Southern New Hampshire University
Certificate Nonprofit Leadership - Organizational Leadership
Southern New Hampshire University
Bachelor of Arts - Sociology
Southern New Hampshire University
Similar Profiles
NICKOLAS HARMONNICKOLAS HARMON
Donor Family Services Advisor at Gift Of Hope Organ & Tissue Donor NetworkDonor Family Services Advisor at Gift Of Hope Organ & Tissue Donor Network
Ebony TolbertEbony Tolbert
Education and Training Consultant- Authorization at Gift of Hope Organ & Tissue Donor NetworkEducation and Training Consultant- Authorization at Gift of Hope Organ & Tissue Donor Network
Viktoria VaskoViktoria Vasko
Tissue Recovery Coordinator at Gift of Hope Organ and Tissue Donor NetworkTissue Recovery Coordinator at Gift of Hope Organ and Tissue Donor Network
Dylan RossbergDylan Rossberg
Host/Promoted to server at Westwood TavernHost/Promoted to server at Westwood Tavern
Erika MadrigalErika Madrigal
Receptionist at Le’s Nails & SpaReceptionist at Le’s Nails & Spa