Ashley Nunn
Chicago
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Call Center Coordinator (Temp)
EOI Services/ Paylocity
09.2024 - 02.2025
- Continuously updated knowledge about company products/services to provide accurate information and maintain credibility with clients.
- Streamlined call center operations by implementing new processes, resulting in reduced wait times and increased productivity.
- Ensured seamless communication between departments by serving as a liaison between call center teams and management.
- Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for call center operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist (Temp)
Eugene Cohen Insurance Agency
11.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Remote Recruiting Scheduler
LaSalle Network
11.2021 - 11.2023
- Support the various recruiting teams at LaSalle Network by sourcing talent via our applicant tracking system
- Contact candidates over the phone and email to discuss their professional experience and gauge their interest in working with LaSalle Network to pursue job opportunities
- Schedule interviews with LaSalle Network’s Recruiters and Project Managers
- Work with management to create and execute effective search strategies
- Meet or exceed daily and weekly goals around calls made and interviews scheduled (350 calls a week and 30 scheduled candidates per week)
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Director of Membership Sales
Midtown Health Club/ JCC
09.2017 - 09.2020
- Company Overview: Northbrook, IL
- Responsible for recruiting and enrolling new Members into the Club
- Streamlined the membership sales process by implementing efficient CRM systems and organizational tools.
- Lead a team of 4 exceptional sales representatives
- Administer ongoing sales training programs
- Ensures the enrollment process is complete and records Membership profile information
- Collaborate with VP of Membership and Marketing to develop programs and social media campaigns to create brand awareness, recognition, and generate quality leads through strategy and pricing
- Prepare, implement, and compile data for various reports such as annual sales plan, and monthly sales
- Responsible for achieving the Club’s Membership sales plan, goals, and objectives
- Represent the Club in city and community activities and organizations to provide awareness of the Club and to develop sources for prospective Club Members
- Overhauled outdated membership policies by creating a modernized structure that addressed common member concerns more effectively while simplifying administrative tasks involved in managing memberships.
Administrative Assistant
JCC
02.2017 - 09.2020
- Company Overview: Northbrook, IL
- Arranging staff meetings and scheduling appointments
- Answering or transferring phone calls and taking messages for select staff members
- Maintaining the office calendar
- Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed
- Keeping the office database and filing system up to date and organized
- Purchasing office supplies and work with vendors
- Working with office equipment vendors to purchase and maintain office equipment such as printers and fax machines
- Sorting and delivering all mail and faxes
- Northbrook, IL
Account Manager
Ageatia Global Solutions
09.2015 - 02.2017
- Company Overview: Schaumburg, IL
- Actively pursue employees who fit a certain job description given by a client to become an addition to their company
- Regularly maintain communication with the hiring managers as well as human resources at several different client companies
- Held panel or one on one interviews with potential employees to verify qualifications
- Traveled to different cities to organize meetings with our out-of-town clients
- Assist in writing documents that explain the interviewee’s responses while in an interview with myself or a recruiter in our office
- Grammar and spell check resumes for potential employees
- Answered phones regularly as well as made outbound calls to those who I thought would be a good fit for an open position we had based on their resume
- Schaumburg, IL
Shift Supervisor
Right At School
02.2012 - 07.2015
- Company Overview: Evanston, IL
- Supervise a workplace of 6 customer service employees
- Create and revise customer service and ActiveNet manuals for the company
- Respond to emails and phone calls assisting customers with inquiries
- Make appropriate changes to schedules in database as well as formatting and updating Excel spreadsheets
- Format emails containing account balance breakdowns and process payments by credit, debit or ECP on due dates
- Resolve escalated cases by investigating account discrepancies as well as program issues
- Create and update spreadsheets in system for various uses
- Create and edit employee schedules and approve time off
- Evanston, IL
Education
No Degree - Business Administration
University of Phoenix
ONLINEHigh School Diploma -
Truman Middle College
06-2007
Skills
I excel in organizational and time management skills, ensuring efficient office operations I have strong communication and interpersonal abilities, allowing me to effectively collaborate with team members and clients My proficiency in Microsoft Office Suite, along with experience in managing calendars,scheduling meetings, and handling correspondence, ensures smooth administrative functions Additionally, I am adept at problem-solving and adapting to new challenges swiftly
Accomplishments
- Supervised team of 6 staff members.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Advanced from Receptionist to Membership Sales Director in 8 months of working at the JCC.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Coordinator (Temp)
EOI Services/ Paylocity
09.2024 - 02.2025
Receptionist (Temp)
Eugene Cohen Insurance Agency
11.2023 - 09.2024
Remote Recruiting Scheduler
LaSalle Network
11.2021 - 11.2023
Director of Membership Sales
Midtown Health Club/ JCC
09.2017 - 09.2020
Administrative Assistant
JCC
02.2017 - 09.2020
Account Manager
Ageatia Global Solutions
09.2015 - 02.2017
Shift Supervisor
Right At School
02.2012 - 07.2015
No Degree - Business Administration
University of Phoenix
High School Diploma -
Truman Middle College
Similar Profiles
Ivan LaPradeIvan LaPrade
IT Helpdesk analyst at EOI Services, LLCIT Helpdesk analyst at EOI Services, LLC
Ségolène Thiébeauld de la CrouéeSégolène Thiébeauld de la Crouée
Secretary / Head of Studies & Academic Coordinator at Spanish Official School of Language (EOI)Secretary / Head of Studies & Academic Coordinator at Spanish Official School of Language (EOI)
Necole Johnekins HodgesNecole Johnekins Hodges
Call Center Coordinator at EOI ServiceCall Center Coordinator at EOI Service