Ashley Novicki
Evergreen Park
Summary
Dynamic hospitality professional, excelling in customer service and multitasking in high-pressure environments. Recognized for enhancing guest experiences through engaging interactions. Strong problem-solving skills and a commitment to cleanliness ensure a welcoming atmosphere, fostering repeat clientele and loyalty.
Overview
15
15
years of professional experience
Work History
Bartender
Coopers Bar
01.2025 - 08.2025
- Provided exceptional customer service in fast-paced bar environment.
- Mixed and served alcoholic beverages following standard recipes.
- Maintained cleanliness and organization of bar area to ensure safety.
- Processed cash and credit transactions efficiently during busy shifts.
- Adapted quickly to changing customer preferences and high-volume demands.
- Collaborated with team members to create a welcoming atmosphere for patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Shamrocks Bar
09.2024 - 08.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
The Brazen Head
03.2023 - 09.2024
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Hairstylist
Orlando Lynn
09.2015 - 04.2017
- Provided personalized consultations to determine client preferences and styles.
- Executed haircuts, color treatments, and styling for diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on proper hair care techniques and product recommendations.
- Monitored industry trends to incorporate innovative styling methods and products.
- Ensured compliance with health and safety regulations within salon environment.
Salon Manager
Colorificsalon
02.2011 - 08.2015
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Developed training programs for staff, enhancing team performance and customer satisfaction.
- Implemented inventory management system, reducing waste and optimizing product availability.
- Coordinated scheduling for staff and clients, improving appointment efficiency and client retention.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Cosmetology License -
Cameo Beauty Academy
Oak Lawn, IL04-2011
High School Diploma -
Evergreen Park
Evergreen Park, IL06-2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Hospitality service expertise
Timeline
Bartender
Coopers Bar
01.2025 - 08.2025
Bartender
Shamrocks Bar
09.2024 - 08.2025
Bartender
The Brazen Head
03.2023 - 09.2024
Hairstylist
Orlando Lynn
09.2015 - 04.2017
Salon Manager
Colorificsalon
02.2011 - 08.2015
Cosmetology License -
Cameo Beauty Academy
High School Diploma -
Evergreen Park