Ashley McFarland
Oswego
Summary
Professional with solid background in student leadership, academic excellence, and project management. Known for strong collaboration skills and ability to adapt to changing needs. Adept at problem-solving, time management, and communication. Focused on achieving results and making positive impact.
Overview
14
14
years of professional experience
Work History
Sr. Student Retention Manager
Triumph Education
03.2017 - Current
- Led initiatives to improve student retention through strategic planning and performance management
- Managed and mentored a team, enhancing their skills and career development
- Identified and implemented strategies to increase student retention and satisfaction
- Maintained up-to-date records and ensured compliance with institutional policies
Account Manager
VelocityEHS
03.2016 - 03.2017
- Provided exceptional customer support and account management services
- Utilized problem-solving skills to assist clients with regulatory compliance software
- Cultivated and maintained client relationships, enhancing customer satisfaction and retention
- Worked closely with sales and services teams to ensure client success
Sr. Admissions Counselor
Career Education Corporation
10.2010 - 03.2016
- Conducted interviews and guided prospective students through the admissions process
- Partnered with Financial Aid and Academic Departments to provide comprehensive student support
- Leveraged experience in e-learning and social media to enhance student engagement
Education
BS - Psychology
Northern Illinois University
01.2014
Skills
- Project Management and Coordination
- Stakeholder Engagement
- Data Management and Analysis
- Leadership and Team Management
- Customer Education Strategy
- Technical Proficiency
- Group dynamics
- Peer mediation
- Workshop facilitation
- Financial literacy
- Customer service
- Time management
Timeline
Sr. Student Retention Manager
Triumph Education
03.2017 - Current
Account Manager
VelocityEHS
03.2016 - 03.2017
Sr. Admissions Counselor
Career Education Corporation
10.2010 - 03.2016
BS - Psychology
Northern Illinois University
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