Ashley McDonald
Robinson
Summary
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures. As the receptionist/accounts receivable clerk in the main home office I was the face of the company. I was the first in person contact and answered and directed all phone calls to different departments. Worked closely with the Credit Manager on establishing new accounts and following up on existing account issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist/Accounts Receivable
Wabash Valley Service Company
01.2013 - 07.2016
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Collaborated effectively with sales team across all company locations.
Server/Hostess
The Red Geranium
05.2012 - 06.2015
- Provided attentive, respectful service to all patrons
- Served at the resteraunt and wedding receptions at the Granary and The Conference Center
Server
DiMaggios Pizza
06.2000 - 06.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Southeastern Illinois College
Harrisburg, IL2006
Elementary Education
Oakland City University
Oakland City University2005
Associate Of Applied Science - Elementary Education
Wabash Valley College
Mt. Carmel, IL05.2004
High School Diploma -
Carmi-White County High School
Carmi, IL05.2002
Skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Service-oriented mindset
- Payment posting
- Bank deposits
- Financial records and reporting
- Attention to detail
- Customer relations
- Generally accepted accounting principles
- Accounts reconciliation
- Transaction recording
Certification
CPR Certification
Timeline
Receptionist/Accounts Receivable
Wabash Valley Service Company
01.2013 - 07.2016
Server/Hostess
The Red Geranium
05.2012 - 06.2015
Server
DiMaggios Pizza
06.2000 - 06.2015
Southeastern Illinois College
Elementary Education
Oakland City University
Associate Of Applied Science - Elementary Education
Wabash Valley College
High School Diploma -
Carmi-White County High School
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