Ashley McCauley
Plainfield
Summary
Experienced manager and bartender with a passion for delivering exceptional customer service and exceeding expectations in high-pressure environments. Maintains composure and a sense of humor while providing outstanding service. Demonstrated track record of excellence in diverse establishments.
Overview
12
12
years of professional experience
Work History
Manager/ Bartender
Bedrocks Craft Beer & Pizza
06.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Office Manager/ Accounts Payable Staff
Plainfield Construction/ Austin Tyler Construction
01.2019 - 11.2023
- Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks
- Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line
- Skilled relationship builder with the proven ability to work with different personality styles
- Advanced computer skills in MS Office Suite and other applications/ systems
Bar Manager
Moe Joe's Cajun Fusion
01.2019 - 01.2021
- Built personable and professional hospitality team and ensured staff were well-trained and consistently supported
- Led bartender and barback recruitment, training, development, and managing of performance evaluations, employee relations, and benefits
- Altered bar menu and associated snack menu depending on season, holiday, and vendor promotions
- Monitored customer data to make decisions based on bar traffic and demographics
- Maintained professional appearance, strong communication (written, verbal, and listening), and positive attitude
Manager/ Bartender
On The Rocks Romeoville
01.2013 - 01.2019
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Strengthened company's profitability by leading implementation of Charity Fundraisers
- Hired and trained staff
- Organized and led a 3-day staff orientation and training program to promote collaboration
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Collected and reported monthly expense variances and explanations
- Worked with owner to develop annual expense plan goals
- 17 years customer service experience
Education
Master of Arts - Elementary Education
Western Governors University
Salt Lake City, UT07-2025
Bachelor of Arts - Business Administration
Aurora University
Aurora, IL05-2018
Skills
- Committed team player
- Thrives in fast-paced environment
- Attention to detail
- Payroll administrator
- Weekly and quarterly taxes
- Highly organized and result oriented
- Staff training and supervision
- Attentive service
Timeline
Manager/ Bartender
Bedrocks Craft Beer & Pizza
06.2021 - Current
Office Manager/ Accounts Payable Staff
Plainfield Construction/ Austin Tyler Construction
01.2019 - 11.2023
Bar Manager
Moe Joe's Cajun Fusion
01.2019 - 01.2021
Manager/ Bartender
On The Rocks Romeoville
01.2013 - 01.2019
Master of Arts - Elementary Education
Western Governors University
Bachelor of Arts - Business Administration
Aurora University
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