Ashley Jones
Dixon
Summary
Dynamic and detail-oriented professional with extensive experience at Quality Inn Hotel, excelling in customer service and time management. Proven ability to enhance guest satisfaction through effective communication and training. Skilled in utilizing hotel management software to streamline operations, ensuring a seamless check-in process and fostering a welcoming environment.
Experienced with efficient material handling, ensuring smooth workflow in warehouse operations. Utilizes forklift operation and inventory management skills to maintain organized and accessible storage. Knowledge of safety protocols and team collaboration to support operational goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Quality Inn Hotel
02.2025 - 11.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and room assignments using hotel management software.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Maintained inventory of office supplies and ensured a well-organized front desk area.
- Trained new staff on front desk procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Housekeeper
Quality Inn Hotel
02.2025 - 11.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Conducted thorough inspections to ensure quality standards were met consistently.
- Trained new housekeeping staff on best practices and company protocols.
- Implemented efficient cleaning procedures to enhance productivity and reduce time spent per room.
Material Handler
Plews & Edelmann
10.2018 - 01.2025
- Operated material handling equipment to efficiently transport products within warehouse environment.
- Collaborated with team members to optimize workflow and reduce processing time for orders.
- Implemented safety protocols to ensure compliance with workplace regulations and minimize accidents.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Crew Shift Leader
Dairy Queen Grill & Chill
04.2016 - 08.2018
- Supervised crew members to ensure efficient service and adherence to safety standards.
- Trained new staff on operational procedures, enhancing team performance and customer satisfaction.
- Managed shift schedules to optimize labor costs and improve productivity during peak hours.
- Implemented quality control measures, maintaining high standards for food preparation and presentation.
- Resolved customer complaints promptly, fostering a positive dining experience and brand loyalty.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
Education
Associate of Applied Science - Radiology
Sauk Valley Community College
Dixon, IL05-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Initiative-taking
Timeline
Front Desk Receptionist
Quality Inn Hotel
02.2025 - 11.2025
Housekeeper
Quality Inn Hotel
02.2025 - 11.2025
Material Handler
Plews & Edelmann
10.2018 - 01.2025
Crew Shift Leader
Dairy Queen Grill & Chill
04.2016 - 08.2018
Associate of Applied Science - Radiology
Sauk Valley Community College