Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Hutchcraft

Marion

Summary

Experienced medical collections professional with 10 years of expertise in revenue cycle management, insurance claims, and patient account resolution. Skilled at utilizing analytical abilities to enhance collections procedures and maintain regulatory compliance. Emphasizes teamwork and adaptability, consistently achieving tangible outcomes. Demonstrates a successful history of effective communication, problem-solving, and managing high-pressure scenarios.

Overview

13
13
years of professional experience

Work History

Medical Collections Specialist

Merchants Credit
05.2015 - Current
  • Performing targeted collections on past-due accounts.
  • Identifying, researching, and resolving billing variances to maintain system accuracy and currency.
  • Increasing customer satisfaction by resolving customer issues.
  • Contacting clients with past-due accounts to formulate payment plans and discuss restructuring options.
  • Handling a high volume of inbound calls pertaining to the reconciliation of delinquent accounts.
  • Maintaining an excellent attendance record, consistently arriving at work on time.
  • Preventing impending loss and increasing profitability by enforcing scheduled collection campaigns, consistently achieving the targeted recovery rate.
  • Resolving problems, improving operations, and providing exceptional client support.
  • Handling 150 to 200 calls per day to address customer inquiries and concerns.
  • Expert knowledge of coverage, liability, and complex claims handling procedures.
  • Effectively handling claims at the highest technical and complexity levels.
  • Handling of liens and corresponding with attorneys.
  • Streamlined the collections process for increased efficiency and reduced outstanding debts.
  • Enhanced revenue recovery through diligent follow-up on delinquent accounts.
  • Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
  • Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
  • Experience with EPIC.

Teller

Regions bank
08.2012 - 08.2014
  • Count currency, coins, and checks received by hand or using a currency-counting machine.
  • Organized, stocked, and maintained the teller window area.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Maintained a balancing record with a 98% rate of accuracy.
  • Solve the customer's requirements within the authority.
  • Make the transaction for the customer, then move it to the supervisor to verify and take responsibility for the accuracy of the transactions.
  • Examine checks for endorsements, and verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Check transactions/documents generated during the day, and ensure cash balances are at zero after the trading hours.
  • Generating leads for the sales team.
  • Responsible for cross-selling bank products and services, and referring to appropriate departments accordingly.
  • Maintained a teller drawer to perform bank transactions.
  • Promoted new services and products to customers.
  • Maintained friendly and professional customer interactions.
  • Responsible for balancing a daily cash drawer and check queue.
  • Responsible for rotating shifts in managing the ATM, night depository, and vault.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Checked amount details and fraud markers for transaction papers, such as checks and money orders.
  • Sold cashier's checks, traveler's checks, and money orders.

Education

High School Diploma -

Benton Consolidated High School
Benton, IL
01.2005

Radiology - Some college (No degree)

Rend Lake College
Ina, IL

Skills

  • Customer service
  • Problem resolution
  • Organization
  • Communications
  • Accurate payment posting
  • Regulatory compliance
  • Cash application
  • Medical terminology
  • HIPAA compliance
  • Debt collection techniques
  • Insurance verification
  • Patient account management
  • Reliability
  • Motivation and initiative
  • Data entry proficiency
  • Goal-oriented mindset
  • Strong negotiation skills
  • Documentation skills
  • Team collaboration
  • Skip tracing
  • Verbal and written communication
  • Debt collection
  • Professionalism
  • Self motivation
  • Training and teaching
  • Client relationship management
  • Organizational skills
  • Team leadership
  • Claims handling
  • Claims review
  • Pending claims follow up
  • Typing speed
  • Call handling
  • Building rapport
  • Clear communication
  • Multi-tasking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led teams to achieve goals, mentored employees, improved team morale.
  • Increased revenue, reduced expenses, improved profit margins.
  • Identified and resolved issues, improved efficiency, implemented solutions.
  • Improved customer satisfaction, increased customer retention, handled difficult situations effectively.
  • My strong financial acumen, combined with expert understanding of debt recovery strategies, has enabled me to recover $5M+ in unpaid debts during my career.

Timeline

Medical Collections Specialist

Merchants Credit
05.2015 - Current

Teller

Regions bank
08.2012 - 08.2014

Radiology - Some college (No degree)

Rend Lake College

High School Diploma -

Benton Consolidated High School

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Ashley Hutchcraft