Ashley Hoalt
Robinson
Summary
Dynamic professional with proven expertise in postal operations and customer service, notably at the United States Post Office. Excelled in enhancing mail processing quality and customer satisfaction through adept handling of data entry and issue resolution. Skilled in Microsoft Office and teamwork, demonstrating adaptability and a professional demeanor in high-stress situations. Achieved significant improvements in departmental proficiency and international mailing efficiency.
Postal operations professional with extensive experience ensuring timely and accurate mail processing. Known for strong focus on team collaboration and adaptability, always meeting shifting demands. Valued for proficiency in sorting and distribution, alongside dependable and results-driven work ethic.
Overview
11
11
years of professional experience
Work History
Postal Support Employee Processing Clerk
United States Post Office
09.2020 - Current
- Maintained a high level of accuracy in data entry for the recording and tracking of mail, ensuring timely delivery.
- Enhanced overall mail processing quality by performing regular audits on processed mail, identifying areas for improvement, and implementing corrective actions.
- Assisted with staff training initiatives aimed at improving overall departmental proficiency through sharing best practices gleaned from experience.
- Facilitated smooth international mailing transactions by assisting customers with customs forms completion and providing necessary guidance on international shipping regulations.
- Increased customer satisfaction by resolving issues promptly while maintaining professional communication at all times.
Customer Service Representative
Casey State Bank
08.2013 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled large amounts of cash. Cash vault transfers and balances.
- Opening new banking accounts such as Checking, Savings, Certificates of Deposits, and IRAs.
Education
Associate of Science - General Studies
Lincoln Trail College
Robinson, IL05-2012
High School Diploma -
Hutsonville High School
Hutsonville, IL05-2009
Skills
- Package handling
- Workplace safety
- Microsoft office
- Postal regulations
- Mail sorting
- Retail sales
- Shipping procedures
- Post office operations
- Postage and sealing machines
- Teamwork and collaboration
- Adaptability and flexibility
- Professional demeanor
Timeline
Postal Support Employee Processing Clerk
United States Post Office
09.2020 - Current
Customer Service Representative
Casey State Bank
08.2013 - 09.2020
Associate of Science - General Studies
Lincoln Trail College
High School Diploma -
Hutsonville High School
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